Field CTO

Location: Mexico

Position Type: Full-time

Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings. We are changing the telco industry to techno. Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.

Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.

We are backed by global investors such as Warburg Pincus, Peak XV (f.k.a. Sequoia), EDBI and Founders Fund – renowned backers of industry-shaking innovators.

We are transforming the telecom industry to Techco industry with our digital solutions. As the Field Chief Technology Officer (Field CTO), you will serve as the primary technical expert and strategic advisor to our telecom customers/partners like AT&T. You will work closely with partner telecom companies, offering customized technical solutions and ensuring smooth integration of technologies to transform telco companies to techco companies. The Field CTO plays a pivotal role in aligning our technology with the business needs of external stakeholders, acting as a technical evangelist and strategic partner to both internal teams and customers.

What you will do:

• Customer Engagement: Serve as a trusted technical advisor to key customers, understanding their business goals and customizing technology solutions that meet their needs.
• Technical Evangelism: Present and demonstrate our technology solutions to customers and partners, highlighting the business value.
• Partnership Collaboration: Work closely with other telecom companies to ensure seamless platform integration and interoperability to add value to the customers.
• Customer Feedback Loop: Gather feedback from customers and partners on product performance, pain points, and areas for improvement, and relay that information to the product development team.
• Strategic Advisory: Provide guidance to customers on best practices, architecture, scalability, and security to maximize the value of our platform solutions.
• Technology Innovation: Stay current on emerging telecom technologies (5G, cloud, edge computing) and advise customers on how to implement cutting-edge solutions that future-proof their infrastructure.
• Technical Sales Support: Assist the sales team by providing technical expertise during the sales process, crafting tailored solutions for prospective customers and partners.
• Risk Management: Ensure that the migration and implementation processes comply with regulatory, security, and performance standards, mitigating technical risks in collaboration with partners.

• Overall 20+ years of experience in the technology industry with 10+ experience in technical leadership roles leading large organizations.
• Proven experience as a Field CTO, CTO, or similar senior technical leadership role in the tech industry.
• Extensive experience working directly with customers and partners to deliver tailored technical solutions, particularly in platform migrations or technical transformations.
• Good technical expertise in the tech industry with the ability to present complex solutions to both technical and non-technical stakeholders.
• Demonstrated success in building and maintaining strategic relationships with telecom partners and customers.
• Experience supporting sales teams in customer engagements by providing technical insights and customized solutions.
• Strong communication and presentation skills, with the ability to act as a technical evangelist and advisor.
• Ability to gather and translate customer feedback into actionable product improvements.
• Fluency in both English and Spanish is required.

• Experience working with telecom partnerships in Latin America.
• Familiarity with telecom regulations, cloud platforms (AWS, Azure), and relevant certifications.
• Experience with telco-to-telco collaborations and digital transformation projects.