Technical Support Analyst

hace 4 semanas


Colonia Lomas de Chapultepec, México Infor A tiempo completo

**Technical Support Analyst****Location: Mexico City, Mexico****A Day in The Life Typically Includes**:- Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported though a ticketing system.- Deploy and configure middleware infrastructure such as Apache, WebLogic, and WebSphere as well as RDBMS systems such as PostgreSQL, Aurora, Oracle, and SQL Server to replicate customer issues as needed.- Work closely with R&D, Product Management and Services team on software defects, enhancement requests and consulting issues respectively.- Meet or exceed all departmental goals including response times, customer satisfaction levels and knowledgebase contributions.- Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization.- Ability to work on call on a rotational basis.**Basic Qualifications**:- Preferred University/College graduate with degree in Computer Science, Engineering, or relevant software/computer related fields or equivalent work experience.- Will consider an incumbent with other education with the aptitude to learn.- Technical skills: Java, Groovy, SQL, Java Script.- Proficiency with SQL and an understanding of relational database systems.- English and Spanish communication skills.- Organizational and problem-solving skills.- Good exposure to object-oriented programming.- Ability to work flexible hours.- Aptitude to learn quickly and independently.- Team player with strong communication, organizational, analytical, and problem-solving skills.**Preferred Qualifications**:- Working knowledge of middleware infrastructure such as Wildfly, Apache, WebLogic and WebSphere, AWS, Aurora, PostgreSQL, Cognos- Eclipse IDE, setup, and remote debugged java code as necessary.- Advanced SQL.Tipo de puesto: Tiempo completoHorario:- Lunes a viernes- Turno de 8 horasPrestaciones:- Bebidas gratis- Estacionamiento gratuito- Seguro de gastos médicos mayores- Seguro de vida- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensa- Vales de restaurante



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