Technical Support Analyst
hace 4 días
**Technical Support Analyst****Location: Mexico City, Mexico****A Day in The Life Typically Includes**:- Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported though a ticketing system.- Deploy and configure middleware infrastructure such as Apache, WebLogic, and WebSphere as well as RDBMS systems such as PostgreSQL, Aurora, Oracle, and SQL Server to replicate customer issues as needed.- Work closely with R&D, Product Management and Services team on software defects, enhancement requests and consulting issues respectively.- Meet or exceed all departmental goals including response times, customer satisfaction levels and knowledgebase contributions.- Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization.- Ability to work on call on a rotational basis.**Basic Qualifications**:- Preferred University/College graduate with degree in Computer Science, Engineering, or relevant software/computer related fields or equivalent work experience.- Will consider an incumbent with other education with the aptitude to learn.- Technical skills: Java, Groovy, SQL, Java Script.- Proficiency with SQL and an understanding of relational database systems.- English and Spanish communication skills.- Organizational and problem-solving skills.- Good exposure to object-oriented programming.- Ability to work flexible hours.- Aptitude to learn quickly and independently.- Team player with strong communication, organizational, analytical, and problem-solving skills.**Preferred Qualifications**:- Working knowledge of middleware infrastructure such as Wildfly, Apache, WebLogic and WebSphere, AWS, Aurora, PostgreSQL, Cognos- Eclipse IDE, setup, and remote debugged java code as necessary.- Advanced SQL.Tipo de puesto: Tiempo completoHorario:- Lunes a viernes- Turno de 8 horasPrestaciones:- Bebidas gratis- Estacionamiento gratuito- Seguro de gastos médicos mayores- Seguro de vida- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensa- Vales de restaurante
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Technical Support Specialist
hace 3 semanas
Colonia Lomas de Chapultepec, México xperiencify.com A tiempo completoTechnical Support SpecialistWe're dedicated to revolutionizing the way the world approaches online education, and we need your skills, passion and enthusiasm to do it.We're looking for our new Technical Support Specialist - someone who'll be obsessed with the challenges of:- Helping users identify and solve technical problems related to creating and...
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Technical Support Analyst
hace 1 semana
Ciudad de México Cambridge University Press & Assessment A tiempo completoSalary:- $19,400 MXP Monthly- Location:- Mexico City- Country:- Mexico- Business Unit:- Operations- Vacancy Type:- Permanent- Closing Date:- 15 August 2025**Meet the recruiter**:Sham Burhm**Salary**: $19,400 MXN MensualesLocation: Mexico City, Hybrid _(3 Days in office per week_)Contract: Permanent, Full Time**_ Are you a tech-savvy problem solver with a...
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Applications Technical Support Level 1
hace 7 días
Colonia Lomas de Chapultepec, México ENGIE A tiempo completo**_Energy at the service of Mexico._** - ENGIE is a global energy player, resolutely committed to the energy transition and expert in 3 businesses: electricity, natural gas and energy services. ENGIE employs 155,000 people in more than 70 countries and achieved a turnover of around €70 billion in 2015._ - Created in July 2014 and empowered with...
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Technical Support Analyst
hace 7 días
Ciudad de México Infor A tiempo completoGeneral information- CountryMexico- CityMexico City- Job ID45769- DepartmentCustomer Support- Experience LevelASSOCIATE- Employment StatusFULL_TIME- Workplace TypeHybrid- Description & RequirementsThe Technical Support Analyst for Infor LN provides technical support to customers, answering complex questions on the function and usage of the product via the...
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Technical Support Analyst
hace 2 semanas
Naucalpan de Juárez, México Ford Motor Company A tiempo completoThe Technical Support Analyst (TSA) of the Centralized Technical Assistance Center (CTAC), reports directly to a Team Leader and is responsible for providing multiple channel bumper to bumper automotive technical service assistance to Ford and Lincoln Dealers and Fleet Customers from the United States of America and Canada.Preferred Qualifications:-...
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Specialist, Technical Support
hace 4 días
Colonia Lomas de Chapultepec, México LoJack A tiempo completoResumen:CalAmp is a multifaceted organization that deals with telematics solutions in context of transforming and connecting global economy. It offers a variety of solutions in terms of Global Transportation & Logistics, Industrial IoT, Government & Municipalities, Connected Cars, K-12 Education, Etc. Its clients are generally ecommerce companies, financial...
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Support Analyst Sr
hace 7 días
Colonia Polanco, México Marsh McLennan A tiempo completo**Support Analyst****What can you expect?**The Support Analyst will provide front-line primary functional and technical support to end users on various business and technical issues.Finally, the Support Analyst will perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.**General...
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Technical Support Analyst, Associate
hace 2 semanas
Ciudad de México Infor A tiempo completoGeneral information- Country- Mexico- City- Mexico City- Job ID- 41567- Department- Customer Support- Experience Level- ASSOCIATE- Employment Status- FULL_TIME- Workplace Type- Hybrid- Description & RequirementsWe are looking for a Technical Support Analyst, Associate to strengthen our technical team in an environment that is evolving at a fast pace. This...
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Junior Technical Support Analyst
hace 5 días
Ciudad de México Improvado A tiempo completo**About Improvado** Improvado is a fast-growing, AI-powered marketing intelligence platform trusted by global enterprises like ASUS, Docker, and Activision. We simplify complex data for marketing teams, enabling smarter budget decisions, campaign optimization, and ROI growth. Fresh off a $34M Series A funding round, we’re scaling rapidly and seeking...
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Technical Support Analyst
hace 4 semanas
Ciudad de México Infor A tiempo completo**General information**:- CountryMexico- CityMexico City- DepartmentGlobal Support- Job ID34729**Description & Requirements**:Provides technical support assistance to Infor’s Cloud Distribution clients, answering complex questions on function and usage of product via telephone and/or Internet. Serves as primary support liaison between company and customer....
