Account Coordinator

hace 1 semana

Ciudad Juarez, México Electro Componentes de México S.A. de C.V. A tiempo completo

**Job Summary**:The main objective of the Account Coordinator is to provide customer support to a set list of customer accounts. The AC has three main focus areas: 1) maintenance and understanding of customer demands 2) managing customer shipments and 3) managing communication around areas that impact demand and/or shipmentsmmary.**Education / Requirements**:- Bachelors degree- English advanced**Duties**:- Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies- Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally- Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers- Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner- Developing inventory, production and delivery plans for the customer- Serving as the “voice of the customer” and ensuring that our organization understands customer business requirements and expectations- Assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch- Anticipating customers’ needs in order to ensure maximum customer satisfaction- Ensures ownership and business continuity for account coverage- Must be able to work well independently and escalate appropriately- Must have a high degree of patience and stress tolerance- Strong analytical skills including use of Excel, including Pivot tables, waterfall analysisTipo de puesto: Tiempo completo, IndefinidoSalario: $1.00 - $2.00 al mesHorario:- Turno de 8 horasEducación:- Licenciatura terminada (Deseable)Experiência:- servicio al cliente: 3 años (Deseable)Idioma:- inglés fluido (Deseable)Lugar de trabajo: Empleo presencial

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