Collections Supervisor

hace 2 semanas


Guadalajara, México Intugo A tiempo completo

**DESCRIPTION**- SUPPORTS TEAM MANAGER AND PERFORMS MANAGEMENT DUTIES WHEN THE MANAGER IS ABSENT OR OUT OF OFFICE.- COACH AND LEAD THE TEAM TO DELIVER OUTSTANDING CLIENT SERVICE AND EXCEED TARGETED GOALS- ANSWERS TEAM MEMBER QUESTIONS, HELPS WITH TEAM MEMBER PROBLEMS, AND OVERSEES TEAM MEMBER WORK FOR QUALITY AND GUIDELINE COMPLIANCE.- ASSIST IN THE DEVELOPMENT AND EXECUTION OF OFFICE-LEVEL GROWTH PLANS- MAKING OUTBOUND CALLS ON DELINQUENT ACCOUNTS- RECEIVING INBOUND CALLS- MAKING SUITABLE ARRANGEMENTS WITH CUSTOMERS THAT ARE CURRENTLY PAST DUE - IDENTIFYING ACCOUNTS THAT REQUIRE MANAGEMENT REVIEW - PROVIDING OUTSTANDING CUSTOMER SERVICE- IDENTIFYING CUSTOMERS THAT REQUIRE FIELD VISITS AND FORWARDING THOSE TO THE APPROPRIATE PERSONNEL FOR REVIEW OR ACTION**REQUIREMENTS**- HIGH SCHOOL DIPLOMA OR EQUIVALENT- 5+ YEARS’ EXPERIENCE IN COLLECTIONS OR RELATED FIELD- BILINGUAL ENGLISH/SPANISH- EXCELLENT CUSTOMER SERVICE SKILLS- EXCELLENT COMMUNICATION SKILLS- BILINGUAL ENGLISH/SPANISH IS A MUST**SHIFT**MONDAY TO SATURDAY (SUNDAYS + WEEKDAY OFF)8:00 AM TO 6:00 PM**SALARY**$25,500 GROSS MONTHLY SALARY+$1,400 FOOD STAMPS+2% SAVINGS FUND+20 DAYS CHRISTMAS BONUS+6 PTO DAYSPay: $25,500.00 per month**Education**:- High school or equivalent (required)**Experience**:- Supervisor experience: 2 years (required)- Collections experience: 4 years (required)**Language**:- Advanced english (required)Work Location: In person


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