Customer Experience Coordinator
hace 3 semanas
About Us: J etour (in Chinese: 捷途, romanized: Jié tú) is a Chinese automobile brand launched in 2019 by Chery under its Chery Commercial Vehicles division. It is presented as Chery's affordable brand in the crossover and SUV segment. The Jetour product lineup is not expected to be smaller than the mid-size segments, offering configuration options for 5, 6, or 7 seats, while providing internal combustion engines, electric vehicles, plug-in hybrids, and possibly hydrogen propulsion systems. The brand's Chinese name is pronounced "Jietu," which can be translated as "road to victory." Soueast Motor Corporation , founded in 1995 , is a Chinese company based in Fuzhou , Fujian Province. It is engaged in vehicle manufacturing and has expanded its product range to include sedans, SUVs, and electric vehicles. The company's history is marked by the adoption of advanced technology and the development of its own models, making it a significant player in the Chinese automotive industry. Purpose: Responsible for managing the Customer Experience of the Dealer Network performing under the following scope: Customer Experience strategy implementation Voice of the customer Continuous improvement culture Change management. Sales process standards. Customer Care Digital sales model projects. Position Tasks NPS management. Coordinate the CSI foundations and steer the customer centricity culture (surveys, MYS, CSAT, OSAT, Internal awareness, etc). Big data & VERBATIM management. Implement and manage the customer journey concept. Adjust and implement the PSA culture nationwide with a clear and pragmatic scope. Co-create a customer experience image and atmosphere standards. Implement it at Dealership level and sustain all the initiatives & projects on this regard. Manage the Sales Process standards and create a system that maintain and improve it in a proactively way. Steer and propose optimization and lean projects among all the VSM. Experience / Education: Bachelor’s degree in industrial engineering, business administration, Marketing, Communication, or related fields More than 4 years on automotive dealer department from other OEM’S retail business. More than 3 years in change management and/or customer experience projects. Achievement Orientation, Planning and organizing, Negotiation and Influence, Leading Self Innovation and Effective Communication. Advanced Office tools. Fluent in English
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Customer Experience Coordinator
hace 4 semanas
Mexico City Jetour Soueast México A tiempo completoAbout Us: J etour (in Chinese: 捷途, romanized: Jié tú) is a Chinese automobile brand launched in 2019 by Chery under its Chery Commercial Vehicles division. It is presented as Chery's affordable brand in the crossover and SUV segment. The Jetour product lineup is not expected to be smaller than the mid-size segments, offering configuration options for...
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Marshalls Customer Experience Coordinator
hace 4 semanas
Mexico City Jetour Soueast México A tiempo completoJ etour (in Chinese: 捷途, romanized: Jié tú) is a Chinese automobile brand launched in 2019 by Chery under its Chery Commercial Vehicles division. It is presented as Chery's affordable brand in the crossover and SUV segment.The Jetour product lineup is not expected to be smaller than the mid-size segments, offering configuration options for 5, 6, or 7...
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Marketing Coordinator
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Mexico City Clientship CX A tiempo completoCompany Description Clientship is an AI-powered customer experience analytics and journey communications management enterprise SaaS platform. Our vision is to make customers happy and companies healthy. Our mission is to democratize CX, making customer experience accessible to all businesses. By leveraging advanced technology, Clientship aims to deliver...
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Marketing Coordinator
hace 7 horas
Mexico City Clientship CX A tiempo completoCompany DescriptionClientship is an AI-powered customer experience analytics and journey communications management enterprise SaaS platform. Our vision is to make customers happy and companies healthy. Our mission is to democratize CX, making customer experience accessible to all businesses. By leveraging advanced technology, Clientship aims to deliver...
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Travel Experience Coordinator
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Mexico City Wall of Wonders Travel A tiempo completoRemote Travel Experience Coordinator Bilingual Are you ready to turn your love for travel into a rewarding career? We're looking for motivated individuals to join our team as a Travel Experience Coordinator. A flexible, remote opportunity that let's you work on your own terms while helping clients unlock exclusive savings on dream vacations! Why Join Us?...
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Customer Success Specialist
hace 1 semana
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Chief Customer Experience Officer
hace 3 semanas
Mexico City beBeeCustomerExperience A tiempo completoCustomer Experience Strategist Opportunity As a Customer Experience Strategist, you will oversee the customer experience across our Dealer Network. Your key responsibilities include: Developing and implementing effective customer experience strategies Managing voice of the customer feedback to drive continuous improvement initiatives Leading change...
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Chief Customer Experience Officer
hace 3 semanas
Mexico City beBeeCustomerExperience A tiempo completoCustomer Experience Strategist Opportunity As a Customer Experience Strategist, you will oversee the customer experience across our Dealer Network. Your key responsibilities include: Developing and implementing effective customer experience strategies Managing voice of the customer feedback to drive continuous improvement initiatives Leading change...
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Customer Success Specialist
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 1 semana
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
