Patient Coordinator

**About Us**:Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries. We are a fully remote company. The team is spread throughout Latin-America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.**BENEFITS**:**Salary**: Up to USD 1,500 base**Commission**:- **During probation**: 5% commission on all revenue exceeding your base salary (uncapped earnings).- **After probation**:Performance-based bonuses of $500-$1,000 on top of commissions for hitting tier targets.**Perks & Benefits**:- 100% remote role **(LATAM)**:- Healthcare allowance- Mobile & internet allowance- Unlimited sick & vacation days- Maternity & paternity leave**About the role**:**RESPONSIBILITIES**:- Source new sales opportunities through inbound lead follow-up and coverage on all front lines (phone/chat/live chat/social media)- Provide customer centric approach by helping the patient with their enquiries and needs, offer promotions that can help patients save money on their medical or dental treatment- Follow SLAs established- Meet the sales targets as assigned by Management- Material call/WhatsApp follow up with each patient (pre|post-VIP) with a +95% compliance rate to assure appointment attendance and sales targets- Daily tracking and monitoring of Sales funnel, conversions, and projections- Respond swiftly and courteously to customer inquiries or complaints- Upsale patients by recommending higher-value dental or medical treatments- Coordinate with other departments (Sales managers, Marketing department, Content Department, Supply department);- Record details of inquiries, comments, and complaints.- Log and track all leads through our CRM (Zoho).- Build a strong sales pipeline by following up on cold leads and referrals for future bookings.- Work within the agreed schedule. (Available to work on weekends)- Attend training and coaching sessions as required.**ADDITIONAL DUTIES AS REQUIRED**- Attend regular team meetings- Weekend availability, according to shift schedule (5 days on, 2 days off)- 50 hours++ per week (10 hours per day included lunch)- Early/late availability, according to shift schedule- Preventing unsound or unethical business practices.- Submitting timely expense reports for reimbursements and completing other tasks and reports in accordance with Company policies and procedures.- Support the achievement of the Medical Departures Inc.’s sales and revenues objectives- Help build the world’s largest global medical marketplace**JOB REQUIREMENTS**:- 5+ years Sales experience. *must have*- 2+ years Cold calling experience (Outbound call is must) *must have*- Proven experience being in the ‘top tier’ of sales performance at your previous employers and proven meeting or beating sales targets *must have*- Experience in Medical Tourism Industries *must have*- Fluent in English (verbal and written) *must have*(leads & prospects)- Fluent in Spanish/German/French/Arabic (verbal and written) *nice-2-have*- Extensive technical experience with: MS Office (Outlook, Word, Excel, Teams Chat) or Google Business suite (Gmail, Calendar, Meet, Docs, Drive), CRM (Zoho, Zendesk, Salesforce, SugarCRM, Freshworks), phones (Twilio, RingCentral, Dialpad, CallTrackingMetrics, Tollfreeforwarding), chat (LiveChat, Olark,) *must have*- Familiarity & knowledge of dental or medical procedures *must have*- Excellent listening and writing skills- 40+ WPM typing ability- Travel savvy - international travel experience *nice-2-have*- Experience tracking and maintaining a sales funnel through CRM (Zoho) and other tools.- Ability to work responsibly and productively from a remote home-office environment with good time management.- Weekend availability, according to shift schedule (5 days on, 2 days off)- Early/late availability, according to shift schedule**EQUIPMENT REQUIREMENT**:- High speed internet & mobile connections- Reliable computer & mobile device with audio and video capabilitiesPay: Up to $30,842.10 per month**Experience**:- Medical Tourism: 5 years (required)- Patient Coordinator/Sales: 5 years (required)**Language**:- English (required)