Application Owner

**The Company**Wizeline is a global technology services provider that partners with Fortune 500 companies and startups to build high-quality digital products and platforms that accelerate time-to-market. Our diverse and adaptive teams provide the right combination of solutions and methodologies to deliver results while collaborating with our customers’ teams to foster innovation through continuous learning.**Our People**At Wizeline, we understand that great people and teams build great software. All team members are empowered to take ownership, raise their hands, and develop innovative solutions to our customers’ most challenging problems. To retain and develop top talent, we foster a working environment that celebrates creativity, encourages skill development, and allows for multidisciplinary collaboration.**Community Impact**We are invested in making a positive impact in our communities. That’s why we created Wizeline Academy, a free, community-based education program that teaches high-value skills to workers looking to advance their tech industry careers. To date, Academy has served more than 32,000 students with 250 instructors across 194 courses. Wizeliners have the opportunity to upskill by taking Academy courses and can also share their expertise by delivering classes to students.**What You Will Bring to the Team****Are You a Fit?**To be successful in this role, you must have:- Experience working in the Software Development Industry.- Expertise in troubleshooting software integration and web app/services.- Knowledge in Infrastructure support and Linux administration.- Consistent track record of delivering great Customer Experience in complex, rapidly-changing environments.- Excellent interpersonal, communication and consulting skills with all levels of employees both Spanish and English.- Experience in support models and processes.- Experience building trust and building teams.- Experience in customer-facing skills.Other nice-to-have qualities we appreciate are:- Building teams around support and the processes and tools.- Practice expertise around DevOps culture.- Cloud Certifications (AWS, Azure, Google Cloud)**Your Day-to-Day Activities**- Become the main point of contact with our stakeholders and manage the communication around support related items, including escalations- Own the team dynamics of your team and act as a constant enabler for them.**Why You Should Apply**Still not convinced you should apply? Here are some of the things that make Wizeline different from other technology services companies:**Our Values**At Wizeline, we value innovation, community, and ownership. Our commitment to diversity, inclusion, and respect fosters an environment where everyone does well and does good. We're proud to be recognized by the Human Rights Campaign Foundation in response to our inclusive corporate policies and best practices for LGBTQ+ employees.**Our Culture**We offer exceptional career growth opportunities to our employees with skill development workshops, mentoring programs, and support for side projects or entrepreneurial work. In 2020, we won a Súper Empresas award for our organizational culture and climate.**Our Benefits and Perks**We offer competitive compensation and employee-centric benefits, including industry-leading maternity and paternity leave, wellness programs, and remote work opportunities. In recognition of our superb employee benefits, we even qualified for the Súper Espacios award in 2020.**Our Global Family**To support the global nature of our business and help our employees grow beyond their technical skills, we offer free virtual English and Spanish language classes as well as provide immigration support when applicable. Prior to COVID-19, we had a robust Work Abroad program in place, which we plan to continue once it’s safe to do so.**#AllAreWelcomeHere**Wizeline creates and fosters a diverse, inclusive, and harassment-free workplace where everyone can achieve their potential. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.**Application Owner**:**LOCATION**:Mexico based Remote**DEPARTMENT**:Engineering