Market & Sales Operations Rep

hace 3 semanas

Xico, México Caterpillar A tiempo completo

Career Area: Marketing / Sales / Product Support At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright, and driven individuals, we wouldn't be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic individual to join our Americas Distribution, Service and Marketing Division as a Marketing and sales consultant. Responsibilities Ensure dealers deliver on the best Customer Experience by focusing on continuous improvement of the following areas such : Lead Marketing and Sales Operational Excellence Programs, ensure deployment, develop improvement action plans, set targets, and lead governance. Dealer performance in traditional and digital marketing, as well as sales operations Advising on existing and potential customer experience gaps and recommending ways to improve experience through technology, etc Ensure dealers have a strong customer management process in place, enabling clean data for Cat and Dealer to leverage Consulting with dealers on process improvement methods and assisting with process evaluation In addition, enable Services Revenue growth by focusing on the following key areas : Ensure dealers have a robust PSE Funnel management process in place Improve Dealer Coverage by completing coverage assessments and leveraging multiple sales channels, ensuring opportunity is assigned Lead quarterly dealer business reviews / leadership table meetings and governance of follow up items with dealer executive team. Developing strategies and plans to improve dealer effectiveness and identifying potential opportunities to increase sales. Lastly, lead key Caterpillar strategic initiatives such as : Machine Sales Participation, ensuring dealers are correctly reporting sales activities and actively improving deal participation Deploy Retail Transformation on key dealer branches, transforming the way dealers do business with retail customers Grow E-Commerce revenue and customers by ensuring dealers have a strong go to market plan Qualifications Bachelor's degree, preferably in Business, Marketing / Marketing Communications or Engineering 3-5 years of previous work experience within a field environment for an organization The ability to work independently most of the time This role is dealer / client facing and requires strong interpersonal, verbal, and written communication skills Proven ability to work on increasingly more complex assignments and provide direction to lower-level representatives on various project assignments Fluency in English and Spanish Additional Information This position may require up to 30% domestic and international travel Final Details The Caterpillar Code of Conduct states that we will select and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion. Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Submit your information to our Talent Network here. #J-18808-Ljbffr

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