Customer Service Representative
hace 2 semanas
Customer Service RepresentativeThis role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE’s values - to partner, innovate and act - we are an organization that plan, source, and provide quality customer and partner experiences.Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.**How you will make your mark**:- Applies** **basic foundation of a function's principles, theories and concepts to assignments of limited scope.- Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.- Acts as team member by providing information, analysis and recommendations in support of team efforts.- Exercises independent judgment within defined parameters.**About you**:- Typically a Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience.- 2-4 years related experience in a telephone support position in a service or end-user support environment.- Advanced English- SAP, S4- Interfactura knowledge (preferred)- Working knowledge of the field of Customer Relations.- Demonstrated verbal communication and customer service skills.- Intermediate-level knowledge of operating systems software.- Demonstrated writing/correspondence skills.- Experience and demonstrated presentation skills.- Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.mexicoJoin us and make your mark**We offer**:- A competitive salary and extensive social benefits- Diverse and dynamic work environment- Work-life balance and support for career development- An amazing life inside the element Want to know more about it?Then let’s stay connectedHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.**Job**:Services**Job Level**:Intermediate**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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Customer Service Representative
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Customer Service Representative
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