Head Of Customer Success

hace 5 días


jalisco, México Canonical A tiempo completo

Overview Help our customers elevate their open source practice and success. It is our mission to make enterprise-grade open‑source available to every enterprise, entrepreneur or innovator. We create the world‑renowned Ubuntu and a range of tools, impacting the lives of millions of people every day. We're looking for a Global Head of Customer Success to deliver on customer goals, business transformation, increase their utilization of open source, and ensure the engagement, success, retention, and growth of Canonical's customers. Responsibilities The Head of Customer Success must be action oriented and motivated to drive growth across the globe in a fast‑moving organization. In this role you will lead a global team, set strategy to increase open‑source utilization, and champion the success of customers across all segments. Qualifications & Expectations A customer first attitude Knowledge and passion for open source technology and infrastructure Technology and SaaS experience An ability to speak to technical customers in their language Commitment to customer experience, across all customer segments from small to global strategic customers Experience in onboarding, success planning, quarterly business reviews and escalation management A track record of delivering success for your customers and for your organisation Developing and growing talent and a track record building high achieving teams Data‑driven decision making, with a willingness to experiment and iterate Bachelor's or equivalent in Computer Science, STEM or similar Written and verbal communication skills in technical discussions What We Offer Work from home with global travel 2 to 4 weeks for internal and external events An opportunity to help shape a company and products with a strong influence in the open source community An inclusive work environment Learning and development Annual compensation review Recognition rewards Annual leave Priority Pass for travel Location: LI-Remote #J-18808-Ljbffr



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