Infrastructure Support Engineer

hace 4 semanas


Guadalajara, México EPAM Systems A tiempo completo

We are seeking a motivated **Infrastructure Support Engineer with expertise in Java, AWS, and Microservices** to join our dynamic team.In this role, you will be responsible for maintaining and improving our infrastructure services to ensure optimal performance and reliability.RESPONSIBILITIES- Maintain speed of response and resolution as defined by Service Level Objectives (SLOs)- Achieve high customer satisfaction scores and adhere to quality standards in 90% of cases- Utilize troubleshooting tools and techniques to determine root causes of queries and provide customer-facing assessments- Document internal classification queries to identify and analyze classes of problems and preventative actions- Communicate effectively with Customer Engineers to drive resolution of complex product bugs- Generate documentation, procedures, and code-level resolutions as required- Engage in community management tasks as needed- Provide customer-specific architectural design solutions within product constraints- Adhere to notification and escalation procedures and maintain standards for operational communications**REQUIREMENTS**:- 2+ years of experience in support projects and/or operating in a 24x7 environment- Advanced English proficiency (B2+/C1)- Proficiency in Linux/Unix including troubleshooting, command line, system constraints, and functionality- Competency in Docker and Kubernetes- Qualifications in systems architecture and infrastructure- Background in HTTP, authentication, TCP/IP troubleshooting, DNS, and IP routing- Understanding of programming, coding, system design/scaling- Familiarity with web technologies/troubleshooting including HTML, CSS, JS, webservers, and frameworks- Strong analytical skills with capability to break down issues and code- Clear communication skills with the flexibility to interact effectively as part of a global teamWE OFFER- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more



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