Lead Customer Technical Services Analyst
hace 3 semanas
Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate aculture of inclusionfor all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummaryLead Customer Technical Services AnalystOverview- Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard- Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products- Builds long-term customer relationships and ensures timely response and resolution of issues**Responsibilities**:- Enhances customer experience by providing high level technical customer service and support across a diverse and complex array of customer inquires- Contributes to customer experience by supporting Mastercard's open API Platform as well as providing Level 1 and Level 2 technical gateway and development sandbox support- Ensures that customer resolution efforts adhere to Mastercard standard processes and procedures- Conducts testing and support to identify opportunities for improvements with customer experience at the forefront- Leads medium-sized projects/initiatives as an individual contributor with knowledge of Mastercard's products/services within a particular discipline- Provides guidance to less experienced team membersExperiences- Experience troubleshooting and contributing to the delivery of holistic resolutions to complex technical inquiries- Experience implementing process improvements according to standard procedures- Experience serving as the go-to person for delivering high quality technical resolutions in a timely mannerCorporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
-
Customer Technical Services Analyst Ii-1
hace 4 semanas
Ciudad de México Mastercard A tiempo completoOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Professional Services Customer Segment Team Country
hace 4 semanas
Ciudad de México Amazon Web Services Mexico A tiempo completoCustomer Practice, Retail and/or Oil&Gas Industry Knowledge and experience- Bachelor’s degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field- 15+ years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles- 10+ years of experience in technology/software...
-
TECHNICAL SERVICES- Manager
hace 1 semana
Ciudad de México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
-
Technical Services Manager SAP BASIS
hace 2 semanas
Ciudad de México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
-
Lead Disaster Recovery Technical Analyst
hace 2 días
Ciudad de México Thomson Reuters A tiempo completoWe are looking for a Lead Disaster Recovery Technical Analyst to join us. The Lead Disaster Recovery Technical Analyst is a versatile and innovative risk professional who can support all aspects of Resilience, predominantly Disaster Recovery but also including Business Continuity and Corporate Crisis Management. **About the role** As the Lead Disaster...
-
Technical Account Manager, Es-gtss-latam
hace 1 semana
Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo2+ years of hands-on Experience with operational parameters and troubleshooting for one (1) of the following: Infrastructure/ Systems Administration / Networking / DevOps /Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment - Bachelor’s Degree in Computer...
-
Technical Account Manager, Enterprise Support
hace 2 semanas
Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoBasic qualifications- 2+ years of hands-on Experience with operational parameters and troubleshooting for one (1) of the following: Infrastructure/ Systems Administration / Networking / DevOps /Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment-...
-
TECHNICAL SERVICES- Manager
hace 2 semanas
México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
-
Technical Service Analyst
hace 2 semanas
Ciudad de México Worldline A tiempo completo**Summary**:- The Technical Services Analyst is responsible for support of customer integrations in the multi-lane retail division. Ingenico’s retail division serves four market tiers - Tier 1, Tier 2, Tier 3, and ISVs. Product integration will involve working with customers directly, partner solutions and support to the Solution Engineering team. Product...
-
Customer Practice Manager, Professional Services
hace 4 semanas
Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo7+ years of external or internal customer facing, complex and large scale project management experience;- Business development experience including multiyear, multiple service offering proposals resulting in contracts with >$5M total contract value;- Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline...
