Customer Service Analyst

hace 3 semanas


Tijuana, México Essilor Tijuana Óptica, S. de R.L. de C.V. A tiempo completo

Descripción y detalle de las actividadesMAJOR DUTIES AND RESPONSIBILITIES- Resolves customer complaints, troubleshoots issues to determine best path for resolution.- Maintains support service levels and upholds Luxottica’s Customer Service standards.- Routes wholesale orders to outbound customers and serves as the primary contact for the scheduling and pickup of wholesale orders.- Coordinates efforts with Shipping department for on-time orders palletization.- Follows up with Operations, carriers & Customers for on time wholesale shipping.- Keeps track of wholesale shipments and BOLs for chargeback minimization.- Owns follow up with internal and external customers to resolve inquiries regarding order status, shipping status and stock availability.- Performs all other duties as assigned. - SAP.Experiência y requisitos- Bachelor's degree diploma- 1+ year(s) of experience working in customer service or warehouse environment- Strong verbal and written communication skills- Demonstrated listening and comprehension skills- A clear team player with strong interpersonal skills- Ability to maintain composure when dealing with difficult customer situations - Excellent time management skills - must be able to prioritize tasks efficiently- Strong PC skills including MS Office; Word and Excel- Ability to navigate information systems and internet / SAP. - Advanced English levelBeneficios- Beneficios de acuerdo a la LFT**Número de vacantes** 1**Área** Logística/Transporte**Contrato** Permanente**Modalidad** Presencial**Turno** Variable**Jornada** Tiempo Completo**Horario**- 8:00 a.m. - 5:30 p.m.**Estudios** Carrera con título profesional**Disponibilidad p. viajar** Si



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