Sr Support Engineer Ii
hace 2 semanas
Job Profile - Sr Support Engineer IIThe Senior Support Engineer 2 will support our SaaS customers to provide Solution/Product support on Work Force Management.What you'll do:- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases- Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY WFM Solution WGS Team- Provide advice to BY partners and customers regarding industry best practices and process methodology- Document learnings and create knowledge articles for repeated cases- Bring in new ideas for automation, re-use and service improvements- Understand the SaaS offering, features and functionality deployed for a given customer.- Work closely with the BY Solution Experts for complex issue resolution including Product Development- Continuous learning on latest BY Retail and WFM Solutions.What we are looking for:- Industry experience:_- 7+ years of Retail Workforce Management experience- 7+ years of experience in the Software/SaaS industry- Technical experience with BY products preferred specifically, WFM- Experience with customer/client support in Supply Chain software- Technical Skills:_- Expert in Database programming/Data Modeling using Oracle SQL and MS SQL- Strong knowledge of middleware (i.e. Weblogic, TomCat)- Proficiency in Java / J2EE concepts - JDBC, C++- Cloud (Azure preferred), Log analysis and networking tools- Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)- Experience in scripting languages - Unix Shell Scripting, PowerShell, Python, Perl etc.- Soft Skills:_- Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting- Ability to work calmly under pressure and meet deadlines- Proven background to have managed multiple stakeholders in a global environment- Must have strong multi-tasking skills- Must be self-motivated and quick learner - New technologies, platforms, integrations- Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations- Demonstrates initiative and is inquisitive- Succeeds in a fast-paced environment- Demonstrates the ability to work independently without losing team synergy- Demonstrates customer service ethics and core values- Education:_- Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master’s degree preferred.- LI-AD1Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:Core ValuesDiversity, Inclusion, Value & Equity (DIVE)is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inauguralDiversity Reportwhich outlines our commitment to change, and ourvideocelebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Tms Support Engineer Ii
hace 4 semanas
Monterrey, México Blue Yonder A tiempo completoA leading technology company in Monterrey seeks a Support Engineer II to provide excellent customer support and solutions.The role includes troubleshooting application issues, developing automation scripts, and monitoring application health.With at least 4 years of relevant experience, candidates should possess strong troubleshooting, communication, and...
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Sr Support Engineer 1
hace 4 semanas
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title: Senior Support Engineer 1Blue Yonder's Sr Support Engineer will be responsible for working with global functional & technical teams under various customer engagements to gather and understand the technical/functional complex reported issues/problems and drive towards solutions and fixes, acting as a 4-support level.Individuals will work on...
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Support Engineer Ii
hace 4 semanas
Monterrey, México Blue Yonder A tiempo completoJob Title: Support Engineer II – TMSOverviewProvide excellent customer experience and solution support to Blue Yonder's customers with ownership, proactive and innovative approach showing moderate competency in product and domain, Azure, solution architecture & relevant tools and technologies.Consistently demonstrates customer centricity and relentless...
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Support Engineer II
hace 1 semana
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob Title:Support Engineer II – TMSOverviewProvide excellent customer experience and solution support to Blue Yonder's customers with ownership, proactive and innovative approach showing moderate competency in product and domain, Azure, solution architecture & relevant tools and technologies.Consistently demonstrates customer centricity and relentless...
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Support Engineer Ii
hace 3 semanas
Monterrey, México Blue Yonder A tiempo completoPosition Title: Support Engineer 2Location: (Specify Location or Indicate Remote Option)Employment Type: Full-TimeCompany Overview: Blue YonderBlue Yonder is a global leader in digital supply chain transformation, offering advanced AI-embedded, interoperable supply chain solutions. These solutions, connected end-to-end via a unified platform and data cloud,...
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Support Engineer II
hace 2 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob Title: Support Engineer II – TMSOverviewProvide excellent customer experience and solution support to Blue Yonder's customers with ownership, proactive and innovative approach showing moderate competency in product and domain, Azure, solution architecture & relevant tools and technologies.Consistently demonstrates customer centricity and relentless...
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Sr Support Engineer 2
hace 4 semanas
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title:- Sr Support Engineer 2 (Cloud Applications/ Transportation Manager/SaaS)Overview:- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work"- Blue Yonder's Sr Support Engineer will be responsible to work with global functional & technical teams under various customer engagements...
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Sr Software Engineer
hace 1 semana
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Sr. Project Engineer Ii
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Monterrey, México Mondelēz International A tiempo completo**Job Description**:**Are You Ready to Make It Happen at Mondelēz International?****Join our Mission to Lead the Future of Snacking. Make It With Pride.**You plan, develop and execute capital projects by supporting technical developments, feasibility perspectives of engineering-related activities in supply chain and capital expense project execution to...
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Desktop Support Engineer
hace 4 días
Monterrey, México Advance Global IT Support A tiempo completowe need engineers on this location, Skills - DSS, freelance technician required, On demand (Dispatch support) Desktop support engineers for Monterey Mexico. Dispatch on site on demand support Ticket based support. L1/L2 DSS or Network Support **Job Type**: Part-time Part-time hours: 20 per week **Salary**: $430.00 - $435.00 per hour Ability to...
