Mx IT Coordinator

Team overview and job responsibilitiesJob responsibilitiesResponsibility and main duties- Responsible for the level of IT coverage of business processes exploiting the best of the current solutions for all the country (SAP will be extended to other Mexican plants)- SAP is the main tool, but the Business Analyst will be responsible to identify other complementary IT solutions and support its implementation and maintenance.- Responsible for the analysis and the specification of the changes needed (new business or technological requirements) and guarantee the expected results.- Interacts with his peers at local and regional level to propose solutions and promote best practices adoption.- Responsible for the software life cycle management (request, specification, development, test, go-live and maintenance) for all solutions under his responsibility.- May act as Project Manager for small to medium size projects.Main interactions- Provide first and second level support for end-users, key-users, process owners and business leaders.- Work as an advisor and tutor for users stimulating business process improvements.- Work in local or multi country project teams interacting with other colleagues, consultants and vendors to perform project tasks.- Interacts with IT Operations and Infrastructure (at local, regional and corporate level) to guarantee availability of the systems and compliance with company standards.Key performance indicators- Internal customer satisfaction- Task completion on time/on budget- Service level to users (trouble ticketing tool metrics)- On time reply to inquiries from users/IT peersWho are we looking for?Processes- Strong knowledge on Business processes on the scope of his work, preferably on- Manufacturing Industry segment- Business process modelling and system documentation techniques- General knowledge about project and resources managementTechnical- At least 3 years’ experience working with SAP- Good level of experience in SD/MM. It may be difficult to have a specialist in all modules, so should be strong in at least 2 modules and have a good overview in the others- Desirable technical Knowledge SAP ECC 6.0 or S/4- Desirable technical knowledge C# Programing- General understanding on SAP modules including PP and BW- Additional Skills- Research and self-study attitude- Forward thinking and strategic planning- Good written and oral communication skills- Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are._- All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business._- Visit our _- DE&I Page_- to_ learn more about Prysmian's commitments._