Gerente Customer Experience

hace 3 semanas


Zapopan, México Easy Jobs App A tiempo completo

DescripciónEn CONTPAQi desarrollamos software, logrando impulsar la productividad de las personas y el crecimiento de las empresas. Somos un gran lugar para trabajar en el país Distinguidos por GPTW y Best Place to Code, adicional somos orgullosamente una Empresa Socialmente Responsable.Esta es la oportunidad de contribuir en un rol que le apasiona la orientación al clientePosición como**:Gerente de Experiência del Cliente**Misión primordial: Asegurar que los clientes logren el resultado deseado a través de las interacciones con los productos y servicios en el journey del cliente, identificando de manera oportuna las necesidades que pueda llegar a tener el cliente, para contribuir a que tengan una experiência memorable y contribuir a la lealtad de nuestros clientes.**Responsabilidades**:Gestión del VOCAnalizar feedback de los diferentes mecanismos de recopilaciónMantener informado a Dirección general y proveedores sobre el estatus de los productos que gestionaAbogar por las necesidades del cliente dentro de las definiciones de priorización de backlogSer embajador de la cultura enfocada en el cliente, haciendo participes al resto de la triadaOrganizar el envío de las encuestas dirigidas para los productos asignadosMantener actualizados los customer Journey y Buyer personas de los productos asignados**Oferta**:Prestaciones superiores a las de ley (30 días de aguinaldo, 12 días de vacaciones, prima vacacional de 15 días al 100%)Bono por cumpleañosBono por home officeSeguro de Gastos médicos mayores con cobertura familiarFlexibilidad con Home Office y distinto esquema de horarios.Una Cultura increíble llena de valores y liderazgo**Requisitos**:Lic. o Ingeniería terminadaCertificaciones en CX es un plusExperiência mínima de 5 años en un rol de CX Manager/ CX Leader o similares, liderando equipos de alto desempeñoNPS, CSAT, CESCustomer JourneyBuyer PersonaGestión de proyectos ágiles4 years


  • Customer Experience

    hace 4 semanas


    Zapopan, México Sunwise Energy A tiempo completo

    We are seeking a dedicated and passionate individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for ensuring a positive and seamless experience for our customers at every touchpoint. Your primary goal is to enhance customer satisfaction, loyalty, and retention by addressing inquiries, resolving issues, and...

  • Customer Experience

    hace 1 día


    Zapopan, México Sunwise Energy A tiempo completo

    We are seeking a dedicated and passionate individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for ensuring a positive and seamless experience for our customers at every touchpoint. Your primary goal is to enhance customer satisfaction, loyalty, and retention by addressing inquiries, resolving issues, and...


  • Zapopan, México beBeeCustomerService A tiempo completo

    Join us in shaping the future of customer service!We are seeking a highly skilled and compassionate Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer experience through phone calls, ensuring that customers' needs are met and their expectations exceeded.This is an exciting opportunity...


  • Zapopan, México Sunwise Energy A tiempo completo

    **Sunwise Energy **is a premiere **Solar **Installation and Smart Home service provider offering turnkey renewable energy solutions to its clients. We integrate all the aspects of solar sales and installations in-house to provide and guarantee our customers the best quality of service and maintenance. **Join us!** **Primary Responsabilities** - Respond...


  • Zapopan, México Intugo A tiempo completo

    Join our team to provide outstanding customer service professionally, maintain strong and close business relationships with clients, and provide prompt and accurate service for an American company that finances, buys, and sells used cars. **Main Activities** - Take inbound calls from our customers related to different customer service situations. - Take...

  • Customer Experience Agent

    hace 3 semanas


    Zapopan, México Intugo A tiempo completo

    **International company looking for talent to join our team!**A U.S.based company that finances, buys, and sells used cars, headquartered in Dallas, Texas. Delivering exceptional customer service in a highly professional manner while building and maintaining strong, close business relationships with clients by providing prompt and accurate...

  • Customer Experience

    hace 3 días


    Zapopan, México Intugo A tiempo completo

    _Advanced english skills required_ - This is a fully on-site position in Guadalajara, Jalisco_ **RESPONSIBILITIES** 1. TAKE INBOUND CALLS FROM OUR CUSTOMERS RELATED TO DIFFERENT CUSTOMER SERVICES SITUATIONS 2. TAKE PAYMENTS AND KNOW HOW TO GUIDE CUSTOMERS TO MAKE PAYMENTS ON THEIR OWN 3. KNOW HOW TO READ LOAN BALANCES AND MAKE PAYMENT ADJUSTMENTS 4....


  • Zapopan, México Nielsen A tiempo completo

    At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep...


  • Zapopan, México Anser A tiempo completo

    **Vacante para la empresa Anser en Chapalita - Zapopan, Jalisco**: **Customer Experience Executive GDL**: **¡Únete a una empresa en expansión en LATAM dedicada a la seguridad logística nacional e internacional!** ¿Te apasionan las ventas, la atención al cliente, la tecnología y el mundo de la logística y transporte? ¡Esta oportunidad es para ti!...


  • Zapopan, México Ikano-Retail A tiempo completo

    Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Mexico - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in...