Cloud Network Support Engineer

hace 2 semanas


Guadalajara, México EPAM Systems A tiempo completo

We are seeking a talented and experienced **Cloud Network Support Engineer** to join our global 24x7 support organization.RESPONSIBILITIES- Provide initial response to customer's inquiry, troubleshoot, provide updates, identify root case, and resolve the issue to the satisfaction of customer- Handle escalation from customer and lead to satisfactory resolution- Co-work with engineers across technical and product domains to resolve complex cross-domain issues- Hand-off or take-over cases to/from other geographical region to provide around-the-clock issue resolution for premium customers- Follow communication guidelines and security policies when communicating with customer- Categorize support requests for support and service analytics- Produce support documents, perform knowledge sharing and training- Keep technical skills up to date with latest cloud technologies- Work in a hybrid model, (3 days on-site, 2 days at home)**REQUIREMENTS**:- 5 + years of relevant professional experience- Familiarity with all basic Networking tools (TCP/IP, routing, firewalls, related troubleshooting tools)- Experience in the implementation, configuration, maintenance and support of a cloud network- In depth knowledge of cloud-based delivery models- Proven track record in coding, solution definition, project management/execution, change/risk management- Work experience from large, international companies and have dealt with or worked for global service providers- Expert in configuring enterprise or service provider grade network- Advance Linux/ Unix skills- Scripting ( Bash, Shell, or Python)- Basic proficiency in SQL- General cloud security best practices- Cyber security risks- Hands-on development experience in Java or Python- Fluent English communication skills at a B2+ level- Availability for occasional weekend supportWE OFFER- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more


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