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Lead Network Support
hace 4 semanas
You are curious, persistent, logical and clever - a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a**Lead Network Support **. Scroll down to learn more about the position’s responsibilities and requirements.**Responsibilities**:- Provide support to customers using Cloud Platform products, solutions and APIs- Provide technical assistance and support as part of a global 24x7-support organization- Work closely with engineers and product managers to improve the product and make our customers successful- Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management- Provide technical and developer support to customers using Cloud Platform products, solutions and APIs- Follow notification and escalation procedures- Follow standards for communications with business involving operational issues- Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions- Work closely with internal support teams to improve cloud products at a senior level- Oversees a small group support engineers (5-6) and motivates them to do their job efficiently**Requirements**:- 2+ years of experience with Cloud technologies (Any Cloud)- Knows ITIL Operational Support and Analysis- Experience with People Management- AT least 2 years’ experience fully as Networking Engineer or a combination of Networking and Sysadmin- Strong knowledge of Linux/UNIX and Windows Server- Strong knowledge of web and mail protocols (HTTP, TLS, SMTP, etc)- Strong knowledge of load balance and firewalls- Support experience (monitoring, software maintenance, new features, etc) 1-2 years**Nice to have**:- Experience in Google Cloud Platform preferred- Experience with layer-2, layer-3, and/or layer-4 network protocols and technologies, TCP, UDP, HTTP/HTTPS, REST, SOAP, NFSv4.x, SMB- Experience with routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load balancing- Strong understanding of network security practices and tools (firewall policies, rules, best practices, VPN, IPSEC, GETVPN)- Experience with shell scripting- Familiarity with multi-tasking and multi-processing- Familiarity with container’s networking implementations**We offer**:- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more.)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage. (For the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 10 vacations days plus 2 floating days- Official Mexican holidays, plus five extra holidays (Holy Thursday and Friday, November 2nd, December 24th & 31st- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more- 30 days of salary End of Year bonus- Monthly non-taxable amount for the electricity and internet bills- Employee Stock Purchase ProgramApply
