Sr.customer Quality Engineer

**Descripción de la empresa** About Avery Dennison****Descripción del empleo**The Sr, Quality Engineer primarily serves as the customer’s point of contact for material-related quality complaints out of Mexico and the Americas, and works to ensure issues encountered by customers are resolved. Material-related quality problems can occur anywhere within the product’s supply chain, from supplier through to end-users. Additional complaints will be assigned to this position out of North America. The engineer establishes the problem statement for each complaint and works to solve the problem:- Follow standard work processes to discern whether or not the issue results from Avery Dennison’s processes or is a processing issue at the Customer.- Tests affected material against established specifications and provides diagnosis/recommendations for purchased products testing outside of quality specifications or having poor performing characteristics.- Uses problem solving methods to identify and resolve issues that are not revealed as a result of the testing standard work processes.- Interacts as needed with Sales, Technical Team, Analytical Lab, R&D, Technical Leads, Customer Service (ACs and SCs), site resources, and divisional technical resources to obtain information pertinent to understanding and resolving customer quality issues.- Is responsible for the claim handling process from evaluation to credit generation. Claims process includes giving customers’ traceability information, providing material disposition, assigning corrective action letters, and sending samples to a responsible manufacturing location.- Ensures that we are responsive to customer needs through timely processing of complaints. Uses a positive attitude when responding to customer complaints.- Provides customer requested documentation of claim details and provides proactive claim status updates when there are new learnings.- Acts as a customer advocate, providing valuable feedback to the organization on customer satisfaction.- Serves as a neutral party between customer and organization in claim investigation.- Pulls, analyzes, and summarizes quality performance data for the customer.- Identifies quality trends (ie. unique to material, manufacturing process, or customer) to initiate quality project support to resolve repeating, ongoing issues.- Collects material samples for site investigation and divisional A3 support.- Provides training when needed to both team members and external personnel.**Requisitos**- Bachelor’s Degree in engineering or science required.- Bilingual - Fluent in English and Spanish (oral and written), required.- Ability to lead problem solving process is required.- Minimum 3 years of manufacturing experience is required.- Ability to handle multiple tasks - the role requires that you will be working on 20+ claims at the same time- Strong analytical skills- Attention to detail & organizational skills- High degree of accuracy, time-management and priority setting skills- Collaborator. Work well with peers and people at all levels of an organization, both internally and externally.- Strong customer service skills - written, verbal and telephone communication skills- Reliable and Dependable. One who can be there when needed and deliver consistent results.- Adhesive and Silicone Coating & Label Printing process knowledge preferred.- Availability to travel locally 25% of the time (local travel within Mexico to various AD and Customer sites)- Availability to travel to the USA for training at the beginning of the contract (60 days) and then one week every quarter**Información adicional**All your information will be kept confidential according to EEO guidelines.**We offer**:- Attractive salary package- Workplace & work hours flexibility- Structured learning and development / Mentoring program- International environment- A growing team with good spirit