Support Specialist
hace 4 semanas
ClinicMind is a leader in providing innovative solutions for healthcare practice management, delivering tools that empower clinics to run more efficiently while enhancing patient engagement. Our PatientHub platform enables seamless communication, scheduling, and interaction between patients and providers.We are seeking a highly skilled Support Specialist to join the PatientHub Team within our Service Delivery division. This is a client-facing role that requires strong technical knowledge, excellent communication skills, and the ability to troubleshoot and guide customers effectively in a fast-paced, tech-driven environment.**Responsibilities**:- Serve as the first point of contact for PatientHub clients, providing professional, empathetic, and timely support.- Troubleshoot, diagnose, and resolve issues related to the PatientHub platform and integrated technologies.- Handle Level 2 support responsibilities, taking ownership of escalated technical issues that require deeper investigation and resolution.- Perform advanced troubleshooting and work cross-functionally to coordinate resolutions across multiple teams.- Leverage GoHighLevel expertise to configure, optimize, and support client workflows.- Assist clients in adopting and effectively using AI and Machine Learning technologies within PatientHub.- Document and escalate technical issues to the appropriate teams when necessary.- Collaborate cross-functionally with the Service Delivery division to ensure a seamless client experience.- Educate clients on system best practices, including communication, scheduling, and engagement tools.- Maintain accurate and detailed records of client interactions and resolutions.- Stay current on updates, tools, and best practices relevant to PatientHub, GoHighLevel, and industry trends.**Qualifications**:- Fluent English communication skills (both written and verbal) are required.- 2+ years of hands-on GoHighLevel experience (certification strongly preferred).- 3+ years of customer service experience in a client-facing environment.- Experience working with Machine Learning / AI technology.- Strong problem-solving skills and the ability to manage multiple tasks effectively.- Demonstrated ability to work independently in a remote setting.- Experience with websites and SEO is a plus, though not required.Must Have- Reliable broadband internet connection and a dedicated, quiet workspace for remote work.- High comfort level working on Eastern Time Zone/US Shift- Laptop/Desktop with at least 16 GB
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Customer Support Specialist
hace 4 días
Mérida, México Daytrip A tiempo completoJoin the Daytrip team as a **Customer Support Specialist**and build on your professional skills, while helping us become a globally recognized travel brand! Our young team of customer-focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for...
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Sales Support Specialist
hace 1 semana
Mérida, México ABB A tiempo completo**Sales Support Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This...
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Help Desk Specialist
hace 2 semanas
Mérida, México MTL OPERATIONS A tiempo completo**Job Title**:Help Desk Specialist **Location**:Mérida, Yucatán, México **Work Arrangement**:On-site We are seeking a reliable **Help Desk Specialist** to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to join our fast-paced and growing team at **GuideOn Group of...
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Customer Service Specialist
hace 3 días
Mérida, México Augusta Sportswear Brands México A tiempo completo**Customer Service Specialist** Augusta Sportswear de Mexico - Momentec Brands **Job Type**: Full-Time Location: On-Site (Merida, Yucatan) As a Customer Service Specialist (CSS), you will serve as a trusted and empathetic point of contact for our customers. Your primary goal will be to provide timely, accurate, and effective solutions while fostering a...
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Program Support Specialist
hace 3 días
Mérida, México WorldStrides A tiempo completo**Company Introduction**:WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers...
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Order Entry Specialist
hace 4 semanas
Mérida, México ABB A tiempo completo**Order Entry Specialist**:**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**:**This...
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Order Entry Specialist
hace 20 horas
Mérida, México ABB A tiempo completo**Order Entry Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**: **This...
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Intake Specialist
hace 4 días
Mérida, México BACK OFFICE DE CHIHUAHUA A tiempo completo**Vacante para la empresa BACK OFFICE DE CHIHUAHUA en Mérida, Yucatán**: We are looking for an empathetic, detail-oriented Intake Specialist! **REMOTE / Weekends OFF** Shift: M- F 6:00 PM - 9:00 AM **EST** (priority coverage during these hours). In this role, you will serve as the first point of contact for potential clients. You will be responsible for...
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Robotics Operations
hace 21 horas
Mérida, México Boldrimpact A tiempo completoA global B-Corp company in Mérida seeks a Robotics Support Associate to assist with the remote operation of robotic systems. This position demands strong attention to detail and the ability to work within teams, ensuring productivity and quality. Ideal candidates are curious, passionate about technology, and interested in gaming and robotics. You will...
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Product Operations Specialist
hace 20 horas
Mérida, México Trabea Software A tiempo completoAs our foundational Product Operations Specialist, you won't be siloed into one small part of the business. This is a unique opportunity to learn the entire business from the ground up. You will work directly with the founder to: - Ensure product quality by leading our QA and testing efforts. - Become a product expert by supporting customer implementations...