Product Support Engineer
hace 2 días
About the Role We are looking for a Product Support Engineer to join our Support Services team , focused on high-end, hardware-based network testing solutions. Our customers include service providers, network equipment manufacturers, and enterprise organizations that rely on our technology to test, measure, and validate their network designs and devices before going to market. Our platform is capable of emulating complex network topologies and real-world traffic conditions , enabling fast and accurate identification of problem areas. The solution operates at OSI Layers 2 and 3 and consists of both a GUI and an API , running on specialized hardware. ️ What You’ll Do As part of the Support Services team, you will represent our brand by delivering excellent technical support and guiding customers through successful case resolution. Key responsibilities include: Respond to and manage Service Requests from external customers as well as internal Sales Engineers and Sales teams via phone and email. Reproduce customer environments and scenarios using routers, switches, and other networking equipment . Collaborate closely with internal teams to report bugs, follow up on fixes, validate solutions, and communicate results back to customers. Maintain accurate records of customer issues and product defects using CRM tools such as Salesforce . Occasionally provide on-site customer training and support . Skills & Experience ✅ Must Have Strong fundamentals in data networking , including network equipment and protocols. Basic scripting or programming skills to automate tasks. Solid troubleshooting and problem-solving abilities . Strong customer-focused mindset . Ability to communicate fluently in English and Spanish , both verbally and in writing. Bachelor’s degree in Engineering, Computer Science, or equivalent practical experience. ⭐ Nice to Have Formal networking training or certifications (e.g., Cisco, Spirent ). Experience with Spirent Communications test equipment . Why Join Us? Work with cutting-edge network testing technology . Collaborate with global customers and expert engineering teams. Be part of a highly technical, supportive, and growth-oriented environment.
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Product Support Engineer
hace 2 días
Mexico Metropolitan Area Luxoft A tiempo completoProject Description: We are a team of Product Support Engineers for a high‑end hardware‑based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release...
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Product Support Engineer
hace 2 días
Mexico Metropolitan Area Luxoft A tiempo completoResponsibilities: As member of our Support Services team you would represent our client's brand by providing customers and end users with great technical support by the proper handling of support cases. These cases involve the following activities. • Respond incoming Service Requests from external customers, and our Sales Engineers and Sales teams via...
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Junior Product Support Engineer
hace 2 días
Mexico Metropolitan Area Luxoft A tiempo completoProject Description: We are a team of Product Support Engineers for a high‑end hardware‑based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release...
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Support Product Support Engineer
hace 2 días
Guadalajara, Mexico Metropolitan Area Luxoft A tiempo completoProject Description:We are a team of Product Support Engineers for a high‑end hardware‑based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release...
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Product Support Engineer
hace 2 días
Guadalajara, Mexico Metropolitan Area Luxoft A tiempo completoResponsibilities:As member of our Support Services team you would represent our client's brand by providing customers and end users with great technical support by the proper handling of support cases. These cases involve the following activities.• Respond incoming Service Requests from external customers, and our Sales Engineers and Sales teams via...
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Junior Product Support Engineer
hace 60 minutos
Guadalajara, Mexico Metropolitan Area Luxoft A tiempo completoProject Description:We are a team of Product Support Engineers for a high‑end hardware‑based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release...
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Support Engineer
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Guadalajara, Mexico Metropolitan Area KogniVera A tiempo completoJob SummaryWe are seeking an L1 Support Engineer / Lead with exposure to Salesforce Commerce Cloud (SFCC) and Order Management Systems (OMS) to provide first-line support for eCommerce applications. The role involves monitoring systems, handling incidents, performing basic troubleshooting, and analyzing logs to ensure platform stability. The engineer will...
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Support Engineer
hace 1 hora
Mexico City Metropolitan Area NielsenIQ A tiempo completoCompany DescriptionR25_0011236720,850 MXN Annual Salary + Greater BenefitsThis is a Hybrid position you will have to be in the office 3 x weekBlvd. Manuel Vila Camacho No. 191, Piso 8 Polanco I Sección, Miguel Hidalgo, 11510 Miguel Hidalgo, Distrito FederalOur NielsenIQ Technology teams are working on deploying "Yieldigo" - a SaaS based solution for price...
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Technical Support Engineer
hace 2 días
Monterrey Metropolitan Area, México Esteban Piedrahita Headhunter A tiempo completoTechnical Support Engineer (Path to Engineering)Location:Remote (Preference for Monterrey, MX)Compensation:$2,500 USD / Month (Gross)Language:Advanced English (C1/C2)The opportunityWe are a high-growth startup composed of A-players. We are looking for an extremely sharp, obsessive, and high-energy problem solver to join our core team.This is not a...
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Product Support Engineer
hace 6 minutos
Remote Mexico Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
