Product Support Engineer

hace 2 días


Mexico Metropolitan Area Luxoft A tiempo completo

Responsibilities: As member of our Support Services team you would represent our client's brand by providing customers and end users with great technical support by the proper handling of support cases. These cases involve the following activities. • Respond incoming Service Requests from external customers, and our Sales Engineers and Sales teams via telephone and email and moving them forward until their proper termination. • Internally replicate customer scenarios by the use of routers, switches and other network equipment. • Communicate with other teams regarding bugs and follows-up to make sure fixes are received, tested and conveyed to the customer. • Complete and maintain records of customer issues and product defects using CRM tools like SalesForce. • Occasionally attend on-site training and support for the customers. Mandatory Skills: Solid Data Networks fundamentals including network equipment and protocols. Solid scripting fundamentals. Ability to perform basic tasks with a scripting or programming language. Troubleshooting abilities. Customer orientation. Ability to communicate fluently in Spanish and English in verbal and written form. Bachelor's degree in related engineering or computer science areas or equivalent years of experience. Languages: English: C1 Advanced Spanish: C2 Proficient



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    About the Role We are looking for a Product Support Engineer to join our Support Services team , focused on high-end, hardware-based network testing solutions. Our customers include service providers, network equipment manufacturers, and enterprise organizations that rely on our technology to test, measure, and validate their network designs and devices...


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