Junior Product Support Engineer
hace 2 días
Project Description: We are a team of Product Support Engineers for a high‑end hardware‑based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release equipment with confidence to the market. We support a broad array of network emulated protocols and an API that enables automating repetitive tasks, such as hardware regression testing. Our platform can emulate complex network topologies and traffic conditions, thus, quickly identifying problem areas with intelligent and relevant results. Our testing solution operates at layers 2 and 3 of the OSI model and it consists of a test GUI and API, both running over specialized hardware. Responsibilities: As member of our Support Services team you would represent our client's brand by providing customers and end users with great technical support by the proper handling of support cases. These cases involve the following activities. Respond incoming Service Requests from external customers, and our Sales Engineers and Sales teams via telephone and email and moving them forward until their proper termination. Internally replicate customer scenarios by the use of routers, switches and other network equipment. Communicate with other teams regarding bugs and follows-up to make sure fixes are received, tested and conveyed to the customer. Complete and maintain records of customer issues and product defects using CRM tools like SalesForce. Occasionally attend on-site training and support for the customers. Mandatory Skills Description: Solid Data Networks fundamentals including network equipment and protocols. Solid scripting fundamentals. Ability to perform basic tasks with a scripting or programming language. Troubleshooting abilities. Customer orientation. Ability to communicate fluently in Spanish and English in verbal and written form. Bachelor's degree in related engineering or computer science areas or equivalent years of experience. Languages: English: C1 Advanced
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Product Support Engineer
hace 2 días
Mexico Metropolitan Area Luxoft A tiempo completoAbout the Role We are looking for a Product Support Engineer to join our Support Services team , focused on high-end, hardware-based network testing solutions. Our customers include service providers, network equipment manufacturers, and enterprise organizations that rely on our technology to test, measure, and validate their network designs and devices...
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Junior Product Support Engineer
hace 5 horas
Guadalajara, Mexico Metropolitan Area Luxoft A tiempo completoProject Description:We are a team of Product Support Engineers for a high‑end hardware‑based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release...
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Product Support Engineer
hace 2 días
Mexico Metropolitan Area Luxoft A tiempo completoProject Description: We are a team of Product Support Engineers for a high‑end hardware‑based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release...
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Product Support Engineer
hace 2 días
Mexico Metropolitan Area Luxoft A tiempo completoResponsibilities: As member of our Support Services team you would represent our client's brand by providing customers and end users with great technical support by the proper handling of support cases. These cases involve the following activities. • Respond incoming Service Requests from external customers, and our Sales Engineers and Sales teams via...
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Junior Backend Engineer
hace 4 horas
Guadalajara, Mexico Metropolitan Area Backbase A tiempo completoJunior Backend Engineer (Support)Join the banking revolution As the global leader in Engagement Banking, Backbase is at the forefront of revolutionizing banking services through technology and AI. In this role you will support our customers in how to configure and maintain our enterprise banking products built with cloud-native technologies, supported by...
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Support Product Support Engineer
hace 3 horas
Guadalajara, Mexico Metropolitan Area Luxoft A tiempo completoProject Description:We are a team of Product Support Engineers for a high‑end hardware‑based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release...
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Product Support Engineer
hace 3 horas
Guadalajara, Mexico Metropolitan Area Luxoft A tiempo completoResponsibilities:As member of our Support Services team you would represent our client's brand by providing customers and end users with great technical support by the proper handling of support cases. These cases involve the following activities.• Respond incoming Service Requests from external customers, and our Sales Engineers and Sales teams via...
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Technical Support Engineer
hace 4 horas
Monterrey Metropolitan Area, México Esteban Piedrahita Headhunter A tiempo completoTechnical Support Engineer (Path to Engineering)Location:Remote (Preference for Monterrey, MX)Compensation:$2,500 USD / Month (Gross)Language:Advanced English (C1/C2)The opportunityWe are a high-growth startup composed of A-players. We are looking for an extremely sharp, obsessive, and high-energy problem solver to join our core team.This is not a...
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Junior IT Systems Engineer: Global Support
hace 2 semanas
Mexico City KAL A tiempo completoA leading IT services company in Mexico City is seeking a Junior IT Systems Engineer to assist in managing IT support services. The role involves collaboration with global teams, providing user support via a ticketing system, and managing Microsoft server environments. Candidates must have at least 1 year of experience, excellent problem-solving skills, and...
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Junior IT Systems Engineer — Global Support
hace 2 semanas
Mexico City KAL A tiempo completoA leading IT services company in Mexico City is seeking บาคาร่า Junior IT Systems Engineer to assist in managing IT support services. The role livest collaboration with global teams, providing user support via a ticketing system, and managing Microsoft server environments. Candidates must have at least 1 year of experience, excellent...
