Manager - Billing

**Job Details****Manage Operational performance 25%**- Supervise the function of Customer Billing and supports Team Leaders in Daily Operations- Expertise in managing functions for Billing, Credit Rebill, Dispute Resolution- Preparing and Implementing strategy on day-to-day basis and expediting the billing process with minimum disruption- Ensure smooth migrations identify potential process risks, establish mitigation/control plans, and monitor the impact- Plan, coordinate, and monitor operations performance on agreed upon SLAs and key metrics. Advise on appropriate action plans where needed via consistent processes- Focus on driving quality with a view towards robust performance management, stakeholder feedback and active metrics management- Ensure Business continuity plans are always tested for service and critical services are always delivered as agreed with customer- Plan, direct, coordinate and oversee operations activities, ensuring development and implementation of efficient operations and cost optimized solutions to exceed operational goals- Ensure regulatory requirements, Internal Controls, & Policies and Procedures are followed- Ensure timely monthly/ quarterly / annual closing of books of accounts and support in Internal/External Audits- Develop and publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management- Drive towards the agreed efficiency targets through defined processes- Lead through transitions and increase organizational performance driving and embedding many competing initiatives**People Management 30%**- Directly Manage and Coach Team Leaders and their teams depending on scope and complexity- Build and lead an engaged, high performing team and foster an inclusive environment- Accountable for performance management, talent development and succession planning- Provide coaching/mentoring- Coordinate activities of team members engaged in processes and sub-processes to deliver- Monitor Productivity and Efficiency of teams**Stakeholder Management 30%**- Build & manage credible robust business relationships with key partners and stakeholders with a focus process maturity- Work closely with relevant stakeholders to drive the Process strategy- Monitor and communicate Process Health in a timely and effective manner through the monthly performance dashboard.- Close communication and partnership with Internal Audit teams as well as Group External Auditors- Timely follow up on Business escalations and provide active resolutions**Drive Process Improvement Strategy 15%**- Build a culture of continuous improvement and operations excellence- Partner and align with the Business by closely working with the Internal Stakeholders- Drive the defined process initiatives for your center**Education, Experience, Skills**- Bachelor’s/Master’s degree in Accounting, Finance or Business Administration)- continuous improvement training (e.g. LEAN / Six Sigma) desirable- **10+ years of experience in finance operations work with deep expertise in Order To Cash Function with 5+ years leading teams**:- Continuous Improvement mindset- Demonstrated ability to manage large teams and highly adept at building resiliency within them- Possess a strong customer service acumen- Self-starter with strong analytical, problem solving skills and initiative to achieve desired outcomes- Excellent verbal and written communication skills- Managed stakeholders with extensive experience working in a diversified industry environment- Experience working in a Shared Service Environment- **Managed 30+ people across the full spectrum of Order to Cash**:- Ability to work across diverse cultures and backgrounds**Core Competencies****Concept Strength**:- Identifies connections and interdependencies- Thinks creatively. Analyze complex situations and generate solutions**Agile & Resilient**:- Cultivates innovation by experimenting and adapting, learning from failures, and overcoming limits- Creates clarity, optimism, and opportunities in the face of ambiguity, uncertainty and setbacks**Change Management**:- Demonstrates openness to new approaches and ideas- Fosters an environment where one can challenge the status quo when improvement is necessary- Defends the necessary changes in the organization and helps others prepare for the impact and acceptance of such necessary changes- Progresses productively under conditions of change and ambiguity**Process Mindset**:- Optimize and continuously improve financial processes and other businesses- The results are driven with a passion for continuous improvement- Can understand, develop, and adhere to processes, identification and implementation of simplification- Standardization and process improvement while looking for proactive optimization**Personality**:- International Working Experience- Very strong in Interpersonal skills, planning and organizing skills, service orienta