Customer Service Center Manager
hace 2 semanas
**SUMMARY**Provides effective leadership and professional operations management.Creates and maintains a healthy and productive environment for all Contact Center employees, guaranteeing fair, consistent, equitable treatment in a safe environment, operating efficiently and balancing costs and quality performance.Continually upgrades personal knowledge of Contact Center technology and makes improvement recommendations.**RESPONSIBILITIES**- Develops, manages and motivates a strong, effective management team with focus on continual improvement and employee involvement.- Maintains and improves Contact Center operations by monitoring performance..- Prepares, manages and reviews department's budget and P&L reports.- Writes performance reviews, provides mentoring, coaching and motivation to staff.- Designs and implements planning activities that ensure a successful operation including business forecasting, internal & external client communications, and adherence to policies and procedures.- Maintains up-to-date knowledge of industry developments and management knowledge to share with staff.**REQUIREMENTS**- Level of Formal Education: A Bachelor's degree (BA, BS) or equivalent.- Area of Study: Business Administration, Computer Science.- Years of Experience: More than seven years.- Type of Experience: Customer Service, Contact Center Management / Technology, Management.- Special Certifications or Technical Skills: Budgeting, P&L, Contact Center Technology, Bilingual, Problem Solving, People Skills, People Management, Customer Service, Process Improvement. Oral and written communication skills.- Other/Preferred: Master's degree or equivalent experience, Project Management, Contact Center Certification.
-
Contact Center Assistant Manager
hace 4 semanas
Chihuahua, México Datamark, Inc. A tiempo completoDATAMARK, Inc. is seeking an experienced Contact Center Assistant Manager for our Customer Services team. This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency. As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their...
-
Contact Center Manager
hace 3 minutos
Chihuahua, México Datamark, Inc. A tiempo completoDATAMARK, Inc. is seeking an experienced and dynamic Contact Center Manager to lead our BPO contact center operation. The ideal candidate will oversee all aspects of operations, ensuring that we deliver the highest level of customer service while achieving our organizational goals. The Contact Center Manager will be responsible for managing staff, optimizing...
-
Customer Service Representative
hace 7 días
Chihuahua, México BACK OFFICE DE CHIHUAHUA A tiempo completo**Vacante para la empresa BACK OFFICE DE CHIHUAHUA en Avenida Universidad - Chihuahua, Chihuahua**: **We are Hiring! Join a different team, a different BPO.** **Job Title**:Intake Specialist (Customer Service Representative) **Location**:On Site - Parques de San Felipe **Monthly Gross Salary**:$19,850mxn **MUST have**:Customer service experience (call...
-
Contact Center Manager
hace 2 semanas
Chihuahua, Chihuahua, México Datamark A tiempo completoDATAMARK, Inc. is seeking an experienced and dynamic Contact Center Manager to lead our BPO contact center operation. The ideal candidate will oversee all aspects of operations, ensuring that we deliver the highest level of customer service while achieving our organizational goals. The Contact Center Manager will be responsible for managing staff, optimizing...
-
Customer Service Representative
hace 4 días
Chihuahua, México CS Enterprises at ConnectNet A tiempo completo**Vacante para la empresa CS Enterprises at ConnectNet en Chihuahua, Chihuahua**: **Customer Service Representative - Growth Opportunities** **Location**: Chihuahua, Chihuahua **Job Summary**: Join our team as a Bilingual Customer Service Representative. Assist customers in English and Spanish by providing effective solutions and ensuring customer...
-
Customer Service Agent
hace 4 días
Chihuahua, México IDEAL Contact Center A tiempo completo**Customer Service Agent** * - Employee - On Site * * **Requirements**: - Highshool diploma - Bilingual Spanish-English from Intermediate to Advanced - Sales and customer service profiles are welcome * * **Benefits**: - Earn up to 10,000 MXN per month plus get paid weekly - Earn performance bonuses along with above law benefits - Schedule flexibility....
-
Customer Service Agent
hace 11 horas
Chihuahua, México AutoZone A tiempo completo**Summary**: Handle Customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department. Creates performance reports and provides mentoring to new agents or agents that have been recently trained in a...
-
Customer Service Agent
hace 2 semanas
Chihuahua, México BACK OFFICE DE CHIHUAHUA A tiempo completo**Vacante para la empresa BACK OFFICE DE CHIHUAHUA en Parques De San Felipe - Chihuahua, Chihuahua**:**We are Hiring! Join a different team, a different BPO.****Job Title**:Intake Specialist (Customer Service Representative)**Location**:On Site - Parques de San Felipe**Monthly Gross Salary**:20,300 mxn**MUST have**:Customer service experience (call center)...
-
Customer Service Manager
hace 2 semanas
Chihuahua, México AutoZone A tiempo completo**Summary**:Planning, directing and overseeing the ALLDATA Customer Operations area in BTSSC to encourage optimum performance results.**Key Responsibilities**:- 30% Coach, mentor and develop staff, including onboarding process for new hires and career path development- 20% Develop processes for performance management aligned with ALLDATA/AZ Culture that...
-
Customer Service Representative
hace 4 semanas
Chihuahua, México BACK OFFICE DE CHIHUAHUA A tiempo completo**Vacante para la empresa BACK OFFICE DE CHIHUAHUA en Chihuahua, Chihuahua**:We are Hiring for a U.S based Company! Located in Chihuahua, Chihuahua.**Responsabilities**:Listen to customer needs and concerns while demonstrating empathy.Resolve issues by clarifying problems, researching solutions, and implementing appropriate actions.Process requests by...
