Customer Support Specialist Ii

hace 2 semanas


Nuevo Laredo, México Transplace de Mexico Global A tiempo completo

Actualización en sistema en TMS.- Notificar diariamente al equipo de MTY cuánto equipo se puede ingresar a yarda con el fin de mantener un pool.- Análisis proactivo en el pool para evitar fallas en el servicio.- Envío de reporte de asignaciones y tenders acorde el turno y guardias.- Relación con el cliente: comunicaciones consistentes y profesionales; Comunicaciones efectivas, rápidas y corteses con respecto a situaciones difíciles, retransmisiones de fallas de servicio, seguimiento a embarques críticos etc.- Relación con el transportista (Other carriers): desarrollo productivo de la relación con el transportista, cobertura de cargas, manejo y gestión de situaciones difíciles, etc.- Comunicación constante con el CM con el fin de hacer ajustes en el SRG.- Control interno con TMXY de capacidad B1, confirmación de transbordos MX- Monitoreo y reporteo del Dwell Time- Seguimiento de embarques Other Carriers Leg 2 cuando se encuentran en porción US- Agendar citas- Notificaciones a DCs- Asegurar entregas- Lograr los objetivos internos del equipo:- **Cero reasignaciones de equipo por fallas 4PL.**:- **Envío de asignación a Ravisa no superior a una hora una vez recibido el plan de carga.**- Supervisión de los guardias de seguridad- Llevar un control y seguimiento de incidencias reportadas- Realización de los 8 puntos de inspección- Recibo de cajas sucias- Cajas fuera de servicio- Desarrollo y presentación de resultados y áreas de oportunidad a trabajar en los proyectos asignados.- Control individual con actualizaciones en tiempo.- Exposición de resultados y tareas a realizar para mejorar.



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