Customer Service Sr Representative
hace 3 días
Overview:The**Customer Service Sr Representative **supports the processes and activities that directly affect the Customer Experience during their credit life cycle. This position will focus mainly on analyzing, implementing and improving the Customer Service processes among others. The person in charge of this position will be responsible for Customers requirements related to Vehicle quality and work with GMM to find a solution for our Customers improving their experience with the brand. Likewise, will be responsible for monitoring and managing the process of Lien release and Customer retail documentation storage.**Responsibilities**:- Maximize Customer Experience supporting the reviewing and improvements in Customer Service processes.- Perform daily/weekly/monthly reporting related with the process assigned.- Active participation in special assignments.- Attend Weekly meetings with GMM in order to escalate and follow up Customer requirements related to vehicle quality.- Meet SLAs in tickets stablished to ensure Customer Satisfaction.- Assist customers attending local office.- Responsible for Lien release processes.- Responsible for Customers retail contracts storage and retention.Qualifications:- Bachelor´s degree of Business Administration, Banking, Economy, Finance, Accounting or related fields (is a must).- Customer service values / orientation.- Bilingual (Spanish & English) both written and verbal (Desirable).- Working knowledge and experience in computer programs such as Microsoft Office. (High Excel, Word and Power Point knowledge).- SRS knowledge (Desirable).- Teamwork and collaboration.- Strong interpersonal, verbal and written skills.- Organizational and time management skills.- Ability to embrace change and to adapt to organizational challenges.- Data management and reporting.- Analytical and problem-solving ability.- Focused on results.**#LI-MON**Disclaimer: Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.
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Customer Service Sr Representative
hace 5 días
Monterrey, México GM Financial A tiempo completoOverview: The **Customer Service Sr Representative **supports the processes and activities that directly affect the Customer Experience during their credit life cycle. This position will focus mainly on analyzing, implementing and improving the Customer Service processes among others. The person in charge of this position will be responsible for Customers...
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Remote Billingual Customer Service Representative
hace 3 semanas
Monterrey, México DME Service Solutions A tiempo completo**Company name**: DME Service Solution**Department**: Operations**Job title**: Customer Service Representative / Patient care specialist**Reports to**: Customer Service Supervisor**Location**: Monterrey, Nuevo Leon, Mexico- **We offer**:_- **Home office - 100%**:- **The company will provide the equipment**:- **Paid training - full amount**:- **The best base...
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Remote Billingual Customer Service Representative
hace 3 semanas
Monterrey, México DME Service Solutions A tiempo completo**Company name**: DME Service Solution**Department**: Operations**Job title**: Customer Service Representative / Patient care specialist**Reports to**: Customer Service Supervisor**Location**: Monterrey, Nuevo Leon, Mexico- **We offer**:_- **Home office - 100%**:- **The company will provide the equipment**:- **Paid training - full amount**:- **The best base...
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Remote Billingual Customer Service Representative
hace 3 semanas
Monterrey, México Dme Service Solutions A tiempo completo**Company name**: DME Service Solution**Department**: Operations**Job title**: Customer Service Representative / Patient care specialist**Reports to**: Customer Service Supervisor**Location**: Monterrey, Nuevo Leon, Mexico- **We offer**:_- **Home office - 100%**:- **The company will provide the equipment**:- **Paid training - full amount**:- **The best base...
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Customer Service Representative
hace 1 semana
Monterrey, México Vortex Freight A tiempo completo**Customer Service Representative****Job Types**: Full-time, Permanent**Company Overview**:**Job Overview**The Customer Service Representative is responsible for managing the daily operational flow between the Customer Service Team, Laredo Terminals, and the Operations Team. The primary objective is to ensure that any issues—such as damages, delays, mixed...
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Customer Service Representative
hace 3 semanas
Monterrey, México Afni, Inc. A tiempo completoAfni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City. In this role, you'll be using your customer interaction skills to deliver excellent customer service.**Requirements**:Customer Service Qualifications:- At least 12 months BPO experience handling international account.- At least...
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Customer Service Representative
hace 2 semanas
Monterrey, México HRO A tiempo completoWe are looking for a **Customer Service Representative** to assist our customers with technical problems when using our products and services. **Customer Service Representative** responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you...
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Customer Service Representative
hace 2 semanas
Monterrey, México HRO A tiempo completoWe are looking for a **Customer Service Representative** to assist our customers with technical problems when using our products and services.**Customer Service Representative** responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should...
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Customer Service Representative
hace 2 semanas
Monterrey, México Uline A tiempo completo**Customer Service Representative****Pay from $32,000 pesos per month to $34,400 pesos per month****Monterrey Branch****Carr. Miguel Aleman KM 21 #6****Prologis Park Apodaca****Apodaca, N.L. Mexico 66627**Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our...
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Customer Service Representative
hace 2 semanas
Monterrey, México Uline A tiempo completo**Customer Service Representative****Pay from $32,000 pesos per month to $34,400 pesos per month****Monterrey Branch****Carr. Miguel Aleman KM 21 #6****Prologis Park Apodaca****Apodaca, N.L. Mexico 66627**Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our...
