Banamex Representante de Soporte Back Office Cc
hace 2 semanas
The Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.**Responsibilities**:- Conduct client verifications, account related inquires, processing transactions and cross sell an expansive set of products and services to existing and new clients- Resolve inquires and manage client issues based on empowerment grid including but not limited to: waiver of late charges, interest charges, annual fees and write-offs, banking fees, charges for all cards and ready credit products to prescribed limit- Make recommendation for temporary line increase, as necessary- Develop and maintain detailed knowledge of an expansive set of products and service offerings- Escalate potential fraud cases to the Fraud department and sign on behalf of the bank, if needed- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Qualifications:- 2-5 years of relevant experience- Basic level experience in a related role (combination of education/experience)- Effective written and verbal communication skills- Influencing and relationship management skills- Proven ability to creatively solve problems**Education**:- Bachelor’s/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Analítico, ordenado, amplio conocimiento en temas de servicios y productos que brinda Banamex, manejo de sistemas (OE, Platino,ADMWIN, OD, OC, BPM, BRM), comprometido, responsable, trabajo bajo presión y excelente trabajo en equipo, disciplinado, conocimiento enExcel (nível medio o superior), conocimientos del uso de Outlook, en general de Office, amplio criterio, comunicación efectiva, autodidacta.Habilidades:- Entre 2 y 5 años de experiência en un puesto relacionado.- Habilidades de comunicación verbal y escrita.- Habilidad de fomentar y gerenciar relaciones.- Capacidad para resolver problemas de manera creativa.- Trabajo en equipo- Manejo de Excel- Proactivo- Manejo de toma de decisionesJob Family Group:Customer Service- **Job Family**:Service- Time Type:Full timeView Citi’s EEO Policy Statement and the Know Your Rights poster.
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Banamex Representante de Soporte Back Office Cc
hace 2 semanas
Metepec, México Citi A tiempo completoThe Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support. **Responsibilities**: -...
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Banamex Maraton Vacantes Cc Metepec
hace 3 semanas
Metepec, México Citi A tiempo completoEn el Contact Center Metepec, Revolución, Moras buscamos talento y experiência en las siguientes áreas:- Supervisor de Operación CC- Ejecutivo telefónico Pyme- Analistas de BP&A (finanzas, seguimiento a proveedores, volumetría de llamadas, manejo de data)- Analistas y Supervisores de Calidad- Representantes de redes sociales- Representantes de chat...
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Banamex: Supervisor Back Office Cobranza
hace 4 semanas
Metepec, México Citi A tiempo completoThe Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as...
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Banamex: Supervisor Back Office Cobranza
hace 3 días
Metepec, México Citi A tiempo completoThe Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as...
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Representante de Back Office
hace 7 días
Metepec, México Citi A tiempo completoEl Asociado de Apoyo de Operaciones 2 es un puesto de nível inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones. Además, el...
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Back Office
hace 3 semanas
Metepec, México CUPRA METEPEC A tiempo completoSEAT/ CUPRA Metepec esta en busca de tu talento.Buscamos una persona ordenada, proactiva que sea el primer contacto con el cliente para potencializar las ventas.**Responsabilidades**:Registrar y actualizar datos de prospectos en CRM (Salesforce)Realizar llamadas de primer contacto para validar informaciónComunicarte diariamente con el equipo de ventas para...
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Banamex Gerente Back Office
hace 7 días
Metepec, México Citi A tiempo completoThe Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...
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Banamex Gerente Back Office
hace 6 días
Metepec, México Citi A tiempo completoThe Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...
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Supervisor Back Office Cc
hace 2 semanas
Metepec, México Citi A tiempo completoEl Supervisor de Apoyo de Operaciones es un puesto de nível gerencial intermedio a cargo de brindar total liderazgo y dirección a un equipo de empleados, para suministrar servicios de apoyo de operaciones, en coordinación con el equipo central de Operaciones. El objetivo general de este rol es garantizar la entrega perfecta de servicios de apoyo de...
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Analista Back Office Sucursales C08
hace 2 semanas
Metepec, México Citi A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...
