CRM Business Analyst

**LOCATION**: Mexico City or Guadalajara, Mexico**REPORTS TO**: Global CRM Manager**Company Background**:Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.We bring the potential of people, nature, and technology together to make life better.That’s our purpose. We are all IN to make life betterEvery day, Ingredion employees bring their skills, creativity, and passion together to deliver ingredient solutions that enhance people’s lives. We are innovators who combine the power of technology with the best of nature to delight our customers and consumers. We hold ourselves to the highest standards in ethics, safety, quality, and sustainability. Unlocking the potential of people, nature, and technology to make life better is what drives us in every aspect of our business.If you are interested in making life better, we are all IN to learn more about you A bit about what you can expect from the employee experience at Ingredion:The chance to make a differenceNo matter where you work in the company, you’ll have an opportunity to make life betterfor our colleagues, customers, communities, and the world.Passionate people, motivated to excelOur highly talented people have a passion for learning and achievement and are driven by our inspiring purpose to make life better and our core values: Care First, Be Preferred, Everyone Belongs, Innovate Boldly, and Owner’s Mindset.A warm, welcoming environmentAt Ingredion, everyone belongs We embrace diversity and foster an inclusive work environment where individuals feel supported and enabled to contribute their very best every day.A place where you can grow personally and professionallyWe believe everyone has great potential, and we strive to nurture that potential into great personal and professional achievements.An environment that enables innovation and collaborationWe are creating the conditions that inspire and enable innovation - in our products and services, as well as in how we do our work day-to-day.The CRM Business Analyst will lead high value projects related to Salesforce in an agile development environment, working with business stakeholders, technical staff, and partners to deliver solutions that improve sales and sales support productivity and effectiveness through automation, process improvement, user experience, and analytics. The CRM Business Analyst will evaluate change requests from end users to determine need, feasibility, and offer recommendations to optimize platform functionality and gain consensus among key business stakeholders on harmonized functional requirements with suggested prioritization based on anticipated business impact.The position reports directly to the Global CRM Manager working closely with the Global IT function and Regional CRM business leads and other stakeholders to support an integrated approach to Commercial Excellence.**Core Responsibilities**:- Work with the business to identify opportunities for driving sales productivity and effectiveness through technology, data, and process improvement.- Manage the product roadmap, prioritization, release planning, and delivery of key features for the business processes and technologies you oversee.- Perform the Business Analyst role in often complex technical projects, overseeing requirements gathering, research, testing, deployment, documentation, training, communication, and user enablement.- Manage, track, and ensure the timely resolution of risks, blockers, issues, and bugs.- Review, test, and measure business impact of CRM enhancements to ensure they are providing business value and delivering expected ROI. Develop test cases and user acceptance testing (UAT) plans. Develop best practices for and oversee business user acceptance testing.- Stay current with Salesforce releases as well as relevant solutions and best practices in the marketplace, evaluating and implementing new features and solutions, as required.- Maintain system metrics to track trends in usage and adoption.- Participate in cross-functional teams that address strategic business issues involving CRM.- Partner with Salesforce and other partner vendor Customer Success management teams to drive engagement, adoption and utilization, and capability development.**This position is well-suited for you if you bring**:- A passion for customers, demonstrated business acumen and digital first mindset- Experience managin