Room Service Assistant Manager

hace 2 días

Cabo San Lucas, México Park Hyatt Los Cabos Hotel & Residences A tiempo completo

SummaryThe Room Service Assistant Manager is responsible for overseeing the day-to-day operations of the in-room dining service, ensuring a high level of guest satisfaction, operational efficiency, and adherence to hotel service standards. Reporting to the All Day Dining Manager, this role plays a key part in delivering exceptional room service experiences while managing staff, optimizing workflows, and maintaining quality and hygiene standards.**Key Responsibilities**:**Operational Management**- Supervise and coordinate all aspects of the in-room dining service, ensuring timely and accurate order delivery.- Assist in developing and implementing service procedures to enhance efficiency and guest satisfaction.- Monitor order-taking, preparation, and delivery processes to uphold quality and presentation standards.- Oversee the handling of special requests, dietary requirements, and VIP amenities.- Ensure compliance with health, safety, and sanitation regulations.**Guest Experience & Service Excellence**- Maintain a guest-centric approach by ensuring prompt and professional service at all times.- Address guest inquiries, complaints, and concerns, taking prompt action to resolve issues.- Gather guest feedback to identify areas for improvement and enhance service offerings.- Collaborate with the All Day Dining Manager to introduce new menu items and promotions.**Team Leadership & Training**- Lead, motivate, and train the in-room dining team to uphold service excellence.- Conduct regular briefings and training sessions to ensure staff are knowledgeable about menu items, allergens, and service etiquette.- Assist with staff scheduling, task assignments, and performance evaluations.- Support a positive work environment that fosters teamwork, professionalism, and continuous improvement.**Financial & Inventory Management**- Assist in monitoring room service sales, costs, and profitability.- Work with the All Day Dining Manager to control expenses and minimize waste.- Oversee stock levels of in-room dining supplies and coordinate with procurement to ensure availability.- Conduct regular inventory checks and ensure proper storage and handling of food and beverage items.**Qualifications**:- Diploma or degree in Hospitality Management, Food & Beverage, or a related field.- Minimum of 2-3 years of experience in food & beverage service, preferably in luxury in-room dining- Strong leadership and team management skills.- Excellent communication and guest service skills.- Knowledge of food safety, hygiene, and service standards.- Advanced English Level

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    Cabo San Lucas, México Park Hyatt Los Cabos Hotel & Residences A tiempo completo

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    hace 2 días

    Cabo San Lucas, México Park Hyatt Los Cabos Hotel & Residences A tiempo completo

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    hace 2 días

    Cabo San Lucas, México Park Hyatt Los Cabos Hotel & Residences A tiempo completo

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    Cabo San Lucas, México Park Hyatt Los Cabos Hotel & Residences A tiempo completo

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