Technical Support Engineer Ii

hace 4 semanas

Ciudad de México Zoom A tiempo completo

What you can expectThe Integration and Support Developer has a key role in the Global Technical Support organization with specialized support for Zoom’s Marketplace Integrations and Developer Platform. The team provides highly technical support to our large cross section of customers including independent software vendors, EDU, healthcare, and private sector businesses.About the TeamThe Integration and Developer Support team provides high-level support and consultation to our customers with Premier Support and Premier Developer Support (PDS) services.**Responsibilities**:As a Technical Support Specialist, you will provide assistance through phone, chat, and ticket channels to resolve Marketplace, Single Sign-on, and Developer issues. This includes guiding customers on IT requirements, particularly using Zoom API/SDK/SAML. You will collaborate with Escalation and Service Engineering teams on Zoom API/SDK, Marketplace Integration, and Single Sign-on problems. Additionally, you will identify bugs, test, reproduce, report, and work with backend engineers to fix and verify issues. Clear, concise, and positive communication with customers, team members, and engineers is crucial for timely case resolution.What we're looking forWays of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.**Benefits**:As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.Our CommitmentWe believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.LI-Remote

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