Bilingual Customer Service Representative

hace 2 días

Circunvalación Guevara, México GDL Connect S de RL de CV A tiempo completo

**About Us**:GDL Connect is a US-based company with operations in Guadalajara, Mexico, providing top-tier nearshoring staffing solutions to lower operational costs without compromising company culture. The company focuses on cross-cultural excellence to empower businesses to focus on expansion and growth.**About the role**:The CSR is responsible for providing ongoing support to clients after their loan has closed. This role ensures accurate and timely handling of payments, account updates, inquiries, and other post-closing processes. The CSR plays a key role in maintaining client satisfaction by delivering responsive, professional assistance and ensuring compliance with internal policies and regulatory standards.**What You’ll Do**- Manage active client accounts, ensuring proper payment processing and updates.- Process loan servicing requests such as payment plan adjustments, payoff requests, or loan modifications.- Investigate and resolve discrepancies or issues with accounts, coordinating with other teams when needed.- Maintain accurate, up-to-date records in loan servicing systems.- Conduct welcome call with homebuyers before their first payment.- Suppor clients with any potencial insurance claims and guide them through the process.- Escalate complex or non-standard issues to the appropriate supervisor or department.- Contact homebuyers in case of NSF.- Support reporting needs related to delinquencies, partial payments, and account statuses.- Support clients with water payments and payment arraignment in case of delinquency**Required Skills & Experience**- High school diploma required; college degree in business, finance, or a related field preferred.- At least 1 year of experience in customer service, loan servicing, collections, or similar roles.- Strong written and verbal communication skills.- Basic knowledge of financial terms and loan servicing practices is desirable- Ability to handle multiple tasks and work efficiently under pressure.- Proficient in basic computer skills and account management systems.**What We Offer**:- Competitive **base salary $21k - $22K gross monthly**:- Full **law benefits (15 days of Christmas bonus if you have less than a year, 20 days of Christman bonus at year, 37.5% instead of 25% of vacation bonus)**:- **Punctuality** and **attendance bonus of $2,200 MXN**:- **Excellence**bonus of $1,000 MXN- **Private minor medical insurance**Tipo de puesto: Tiempo completoSueldo: $21,000.00 - $22,000.00 al mesBeneficios:- Seguro de gastos médicosPago complementario:- Bono de asistencia- Bono de puntualidadTipo de jornada:- Lunes a viernesIdioma:- Inglés (Deseable)Lugar de trabajo: Empleo presencial

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