Cx Operations Support

hace 1 semana

Santa Fe Cuajimalpa, México Logitech A tiempo completo

**With your customer centric and detail oriented approach, your role is to support Operations in ensuring we are able to provide world class customer support. You will do this by engaging with various operation teams with creating processes and managing tasks and projects. With your experience in customer support, you will also help identify gaps in reaching KPIs.****You will excel in this role if you can identify operational efficiencies and effectiveness, as well as manage multiple tasks/projects and can communicate with stakeholders. You will also thrive if you can identify challenges and propose solutions that our teams, both internal and our partners, may have.****Your Contribution**:**Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors you’ll need for success at Logitech.****In this role you will**:- ** Operations**- ** Be part of an Operations team that is responsible for creating and executing CX and CS processes**- ** Ensure these processes are efficient and effective**- ** Contact centers**- ** By attending business reviews and engaging with sites, you will understand each site’s KPIs which will allow for you to identify strengths, gaps, and issues**- ** Task and project management**- ** By attending business reviews and engaging with the Operations team, you will track and manage the various tasks and projects that each site is committed to**- ** You will communicate with stakeholders of their individual tasks and ensure they are meeting timelines**- ** Ad hoc project contributions**- ** Assist in on-going and new ad-hoc projects as needed****Key Qualifications**:**For consideration, you must bring the following **minimum** skills and behaviors to our team**:- ** Excellent knowledge in CX/CS operations**- ** Excellent multitasker with self and project management skills**- ** Excellent written and verbal communication skills, in English**- ** Excellent interpersonal skills to work with a diverse CX team from around the world**- ** Excellent critical thinking and problem solving skills**- ** Experience working with and getting results from different stakeholder teams**- ** Knowledge of and ability to navigate CRM platforms, such as Zendesk**- ** Proficient in Google Doc, Sheets, Slides****In addition,** preferable** skills and behaviors include**:- ** Skilled in contact center operations**- ** Team Management experience**- ** Reading and interpreting CS data****Education**:- ** 4 year degree or equivalent

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