Operations Supervisor

PRIMARY JOB ACCOUNTABILITIES- Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments.- Freight Covered Every Day-Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures.- Customer Relationship-Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.- Carrier Relationship-Productive carrier relationship development, cover loads, handling and management of difficult situations, etc.- Achieve Internal Department Goals-Ensure appropriate use of internal high-service, fair and cost competitive services.- Financial Procedures and Operating Metrics-Detention management, research/resolving invoice discrepancies, benchmark rate achievement, automation objectives, expedite decisions and cost, etc.ESSENTIAL FUNCTIONS AND TASKS- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty.- Update load status in system, e.g. loaded, pick-up, delivery, empty, etc.- Identify and update status on which Carrier missed pick-up or delivery; provide sufficient comments for communication to customer.- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary.- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.- Correspond with customer and carrier regarding detention information.- Secure capacity for load.- Monitor Sitescope server performance.- Use of JIRA, including password resets and provide specific and detailed comments to ensure Help Desk receives clear actionable requests within JIRA.- Schedule pickup and delivery appointments.- Source, negotiate and assign transportation providers that meet the financial and service expectations of Transplace.- Monitor Team Performance.- Add/Update order comments.- Enter shipment status information-check calls, loaded calls, unloaded calls, reference number information.- Ensure carrier performance meets customer expectations.- Act as point of contact for carrier and customer.- Make purchase transportation decisions that positively impact Transplace profitability and/or customer costs.- Communicate service issues to customer or management.- Demonstrate ownership of assigned segments of business.- Analyze customer data and identify cost saving opportunities.- Assist in onboarding process to operations- Ensure all customers have a SOP in place- Oversee team assigned to the position and monitor service across different accounts.- Track volume and revenues on monthly basis (Scorecards).- Supervise International Cross dock operations.- Oversee and correct service issues with customers.- Spot rate negotiation and contact rate negotiations.- Make purchase transportations and 3PL decisions that positively impact Transplace profitability and/or customer costs.- Identify, develop and maintain carrier capacity.KNOWLEDGE AND EXPERTISE- Knowledge of the posting websites for cross dock shipments.- Knowledge of the prices handle in the spot rates market.- Working Knowledge and Utilization of the TMS.- Knowledge of Microsoft Tools-Ability to leverage Excel and other MS programs, including Word, Outlook, Lync, etc.- Knowledge of the Customer's Business-Knowledge and understanding of the customer product, ability to flowchart the customer's basic supply chain, speak the customer's language and understand the customer's key service measures, etc.- Transplace Expertise-Understand and know the Mission, Values and Goals, organizational structure, company history, how we function internally, administration, best practices, processes, behavior, the complete Transplace order-to-cash, etc.- Geographical Expertise-Geographical understanding of the Mexico. Understanding of mileage as it relates to the passage of time.- General knowledge of rail, full truckload and less than truckloadCOMPETENCIES- Adaptability/Flexibility (Adapts to changes in the work environment to meet demands - Adaptability/Flexibility-Adapts to changes in the work environment to meet demands - Manages competing demands - Accepts criticism and feedback - Manages difficult situations objectively and rationally.- Amicable and Trustworthy-Generally agreeable, builds rapport by garnering trust, easy to deal with, appropriately accommodating without resentment, and generally possesses a positive disposition.- Analytical-Conducts a thorough search for relevant information when approaching problems - Grasps pertinent issues in all their complexity - Carefully weighs the impact of a broad range of related issues or factors - Requests the opinions and insights of others during problem-solving efforts, when appropriate.- Sense of Urgency-Possesses the attitude and determination to stay focuse