Sales Operations Specialist

**Position**: Sales Operations Specialist***:Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.A Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.The **Sales Operations Specialist**owns representing operations' relationship and performance with customers, overseeing Tier 3 & 4 account management, strategy, and operational performance. Ensures process improvements, backlog management, timely order actions, and shipments. Leads operational portion of QBRs, internal planning, and trains CX Reps on account specifics, tools, and processes, serving as SME and escalation point.**How to Apply**:**What You'll Be Doing**:- Manages the operational relationship with the customer, including performance updates, inquiries, and quarterly business reviews.- Coordinates account management activities with internal teams and delegates actions to CX Reps.- Manages customer pricing, margin recommendations, and final quotes.- Manages order and backlog processes, including troubleshooting, IT ticket resolution, and NPI-related activities.- Provides scheduled customer reports.- Drives standardized processes and represents best practices for customer engagements and proposals.- Understands and targets customer types and differences.- Manages quality follow-up and communication with the customer.**What We Are Looking For**:- 3+ years of experience within similar roles (Customer Service, Customer Support, Account Manager).- Advanced English skills (Conversation and written).- Intermediate Excel Skills (Pivot tables, Vlookup, Logical functions)- ERP/CRM Experience is a plus- Presentation skills is a plus (Power Point).**Work Arrangement**:- Hybrid: 3 days in office/2 days work from homeLI-FS1LI-Hybrid**What’s In It For You**:At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.- 30 days of Christmas bonus- 40% vacation premium- 12 vacation days plus 2 floating days, sick days, and holidays.- Vision and Dental Assistance.- Life Insurance.- Healthcare Insurance.- 10% Food/Pantry Vouchers.- Restaurant Vouchers.- 13% Savings Fund.- Growth Opportunities, and moreLI-FS1LI-Hybrid**Annual Hiring Range/Hourly Rate**:$24,808.33 - $29,000.00 MXN Monthly**Annual Hiring Range/Hourly Rate**:**Location**: MX-JAL-Tlaquepaque, Mexico (HPE Guad office)***Time Type**: Full time***Job Category**: Business Support**EEO Statement**:Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)