Customer Success Manager

**Job description****Overview**:Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.- Inter-Con is Everywhere Security Matters._**Job Summary**:Workforce Manager are responsible for maintaining an efficient schedule for next week and beyond. This role is divided into two key areas: planning and daily operations.- Planning involves calibrating the scheduling program to ensure it is optimized for coverage requirements and business rules. This includes maintaining an active and healthy top-grading process, filling all gaps in the master schedule, and ensuring new hires are assigned to the schedule corresponding to the requisition they were hired against.- Daily operations focus on managing the working schedule to address near-term coverage issues resulting from day-to-day changes, ensuring seamless and efficient operations.**Duties/Responsibilities**:**Planning and Optimization**- Ensure all program openings have corresponding requisitions.- Managing resignations, updating the schedule, and opening requisitions.- Opening top-grade requisitions and coordinating with operations managers.**Daily Scheduling Operations**- Monitor and adjust the working schedule to address day-to-day coverage gaps.- Document all updates in relevant systems, including reasons for unassigning staff or changes to the schedule.**New Hire Scheduling and Integration**- Schedule new hires for training, On-the-Job Training (OJT), and placement in the schedule.- Adjust schedules for existing officers to accommodate new hires, reassigning shifts as needed.**Training Management and Documentation**- Track all training progress and delays, including badges or certification issues.- Maintain detailed records of contact attempts and outcomes for officers, trainers, or managers.- Participate in contract-related meetings to provide updates on training and staffing progress.**Compliance and Efficiency**- Ensure adherence to business rules and follow SOPs- Maintain high schedule efficiency metrics, ensuring weekly targets are met or exceeded.**Qualifications**:- Advanced English proficiency- Professional experience in scheduling or related areas.- Strong analytical and problem-solving skills.- Excellent organizational and time management capabilities.- Proficient in Salesforce or similar scheduling and database systems.- Strong written and verbal communication skills.- Ability to work independently while effectively collaborating with teams.- Adaptability and responsiveness to changing operational needs.**Additional Information**:This role is critical to ensuring seamless scheduling operations and maintaining alignment with organizational goals. The Staffing Coordinator must demonstrate initiative, accuracy, and a commitment to excellence in supporting staffing objectives.Duties, responsibilities and activities may change at any time with or without notice.- Inter-Con Security Systems, Inc. is an affirmative action employer providing equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups._Work Location: In personPay: $75,000.00 per month**Please submit your resume in English**Pay: $75,000.00 per monthWork Location: In person