Senior Customer Experience Manager
hace 2 semanas
Senior Manager, Customer Experience and Business Planning Location: Toluca, Mexico Hybrid Manager Lead the Customer Care and Business Planning performance in Mexico and Colombia, balancing and optimizing resources, and collaborating closely with all stakeholders, to deliver positive business outcomes. Responsible to deploy practices, procedures and standards guided by regional SC Management and Regional Planning. Ensure best‑in‑class service in a cost‑effective manner. Lead the S&OE process to achieve service, profitability, and cash targets. Be the SPOC (Single Point of Contact) for the commercial team for issues relating to service, materials, availability, and logistics. At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace. Your key responsibilities Identify, define, and lead initiatives that will drive significant improvements in customer satisfaction and cost savings Work collaboratively with regional planning and T&D team to define production, inventory, and airfreight strategy Ensure cost‑effective and timely fulfilment of customer demand Lead S&OE for MX and CO, work collaboratively with Commercial for Inventory Losses, NPI and discontinuation Act as the SPOC person for Customer Experience, Planning and Transport & Distribution in Firnin for any escalation or projects Work with the Commercial and Regional Teams on defining collaborative agendas with Key Clients We bring A rich history and a promising future of bold scientific innovation and passionate creation with our customers; A space to grow by encouraging and supporting curiosity and an open mindset; A culture that prioritizes safety and well‑being, both physically and mentally; The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose; An eagerness to be one team and learn from each other to bring progress to life and create a better future We offer competitive pay, career growth opportunities, and outstanding benefit programs You bring Graduation in Supply Chain / Planning or correlated areas 10+ Years of previous Experience Advanced English and Spanish APICS or Correlated Certification are desired Business Acumen Leadership, collaboration, communication, and analytical skills Technology savviness dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate : there's a place for everyone at dsm-firmenich. dsm-firmenich is an Equal Opportunity and Aff… Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or #J-18808-Ljbffr
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Senior Customer Experience
hace 2 semanas
WorkFromHome, México Dsm-Firmenich A tiempo completoA global science-based company in Toluca, Mexico, is seeking a Senior Manager for Customer Experience and Business Planning. This role leads the performance of customer care in Mexico and Colombia, focusing on resource optimization and stakeholder collaboration. Candidates should possess a graduation in Supply Chain or related fields, along with 10+ years of...
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Senior Enterprise Customer Success Manager — Remote
hace 18 horas
WorkFromHome, México Samsara A tiempo completoA leading IoT solutions provider is seeking a Senior Customer Success Manager to guide Enterprise customers in deploying and adopting IoT solutions. This remote role, based in Mexico, involves managing customer relationships, ensuring successful deployments, and integrating with cross-functional teams. Candidates should have over 5 years of experience in...
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Senior Customer Success Manager
hace 2 semanas
WorkFromHome, México Orum ? A tiempo completoSenior Customer Success Manager (Mexico) The Customer Success Team’s Mission: We exist to empower our customers to connect with their prospects—and each other—in a more personal, human way. We partner with customers to understand their business, proactively solve challenges, and fuel innovation and transformation using Orum. We’re here to make sure...
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Senior Customer Service Delivery Manager
hace 4 semanas
WorkFromHome, México QAD A tiempo completoSenior Customer Service Delivery Manager QAD Inc. is a leading provider of adaptive, cloud‑based enterprise software and services for global manufacturing companies. Our solutions help customers across automotive, life sciences, packaging, consumer products, food & beverage, high‑tech and industrial manufacturing rapidly adapt to change and innovate for...
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Senior Customer Success Manager
hace 3 semanas
WorkFromHome, México Parsable Inc A tiempo completoParsable improves the lives and experiences of frontline industrial workers by connecting them to the people, information, systems and machines needed to do their best work. Companies like Heineken, Grupo Bimbo, Suntory, LafargeHolcim and Corteva Agriscience rely on Parsable’s mobile-first platform, Connected Worker®, to empower their workers with modern...
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Customer Success Manager
hace 3 semanas
WorkFromHome, México TITAN A tiempo completoCustomer Success Manager – TITAN Join TITAN , a no-code, fast‑paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager , you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships...
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Senior Customer Success Manager
hace 2 semanas
WorkFromHome, México Viterbit A tiempo completoOverview Join to apply for the Senior Customer Success Manager - México role at Viterbit . No empezaremos contando lo increíbles que somos. Buscamos a alguien que nos ayude a llevar nuestra misión al siguiente nivel y revolucionar el mundo del reclutamiento. Buscamos un Senior Customer Success Manager con al menos 5 años de experiencia . What will you do...
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Senior Customer Success Manager – SaaS/HR
hace 3 semanas
WorkFromHome, México Viterbit A tiempo completoUna empresa innovadora en reclutamiento busca un Senior Customer Success Manager en Veracruz, con al menos 5 años de experiencia. Buscamos a alguien que pueda ser el contacto clave para clientes, ayudándoles a alcanzar sus objetivos y ofreciendo un soporte excepcional. Se valoran habilidades analíticas, comunicación efectiva y un enfoque al cliente. El...
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Senior Principal Technical Account Manager
hace 1 semana
WorkFromHome, México Genesys A tiempo completoA global tech company is seeking a Senior Principal Technical Account Manager to enhance customer success through advanced technical expertise. You'll provide insights on cloud contact-center technologies while fostering relationships at all levels. Candidates should have a minimum of 5 years experience in customer success roles and strong skills in project...
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Customer Success Manager
hace 6 días
WorkFromHome, México Jobgether A tiempo completoCustomer Success Manager (Remote from Mexico) In this role you will manage a portfolio of enterprise customers across North America, ensuring successful onboarding, adoption, and value realization. You will act as a strategic partner to senior stakeholders, building trust and helping customers achieve measurable outcomes. Collaborating closely with internal...
