Customer Success Manager
hace 3 semanas
Customer Success Manager (Remote from Mexico) In this role you will manage a portfolio of enterprise customers across North America, ensuring successful onboarding, adoption, and value realization. You will act as a strategic partner to senior stakeholders, building trust and helping customers achieve measurable outcomes. Collaborating closely with internal teams, you will monitor account health, identify risks, and provide insights to influence product and customer experience decisions. This position offers the opportunity to operate in a fast‑paced, collaborative environment while shaping scalable customer success frameworks and supporting high‑impact accounts. Responsibilities Co‑own and manage a portfolio of enterprise customers, driving onboarding, adoption, and long‑term value. Build and maintain trusted relationships with senior customer stakeholders, providing strategic guidance. Lead enablement sessions, workshops, QBRs, and other customer‑facing activities. Monitor account health, usage metrics, and risk factors, taking proactive action where needed. Act as the voice of the customer internally, influencing product development and customer experience improvements. Collaborate with Sales on handovers, renewals, and growth opportunities. Contribute to scalable success frameworks, QA standards, and internal playbooks to optimize customer outcomes. Qualifications 5+ years of experience in Customer Success or Account Management roles, preferably in B2B SaaS. Proven experience supporting enterprise customers, ideally in North America. Background in BPO or outsourced support models is strongly preferred. Confidence leading executive‑level conversations and QBRs. Strong commercial awareness, including retention, renewals, and expansion strategies. Fluent English, both written and spoken. Product‑led mindset with strong judgment and strategic thinking. Familiarity with CRM and customer success tools such as Salesforce, HubSpot, or Zendesk. Based in the Americas with significant overlap with North American business hours. Benefits Flexible remote work environment. Opportunity to work with high‑impact enterprise customers in a fast‑growing SaaS environment. Collaborative and low‑ego company culture with clear communication practices. Professional growth opportunities through direct involvement in scaling customer success functions. Inclusive and supportive workplace valuing diverse perspectives and experiences. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries Internet Marketplace Platforms #J-18808-Ljbffr
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Customer Success
hace 4 semanas
WorkFromHome, México Canonical Group Ltd A tiempo completoOverview Home Based - Americas; Home Based - APAC Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include world-leading public cloud...
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Customer Success Manager
hace 3 semanas
WorkFromHome, México EFEX A tiempo completoDescripción del trabajo Sobre EFEX EFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica. Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención...
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Customer Success Manager
hace 3 semanas
WorkFromHome, México Thomson Reuters México A tiempo completoDescripción del trabajo About the Role As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long-term retention. You will work proactively to ensure customers maximize the business value of the Imagen platform, identify...
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Customer Success Manager
hace 3 semanas
WorkFromHome, México Lenovo A tiempo completoWe are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest...
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Customer Success Manager
hace 3 semanas
WorkFromHome, México Valutico A tiempo completoCompany Description: Valutico is a B2B FinTech company that operates an international valuation platform designed to empower financial service providers and valuation professionals with data-driven tools for more efficient analysis. Experience: Mid-Level Availability: Full-time Job Function: Customer Success Manager Location: Remote What are we looking for:...
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Strategic Customer Success Manager – Growth
hace 2 semanas
WorkFromHome, México Turnitin, LLC. A tiempo completoA global education technology company is seeking a Customer Success Manager in Mexico City. You will manage client relationships, ensuring success and satisfaction while driving growth through effective account management. Ideal candidates have 1-2 years of experience in customer success or sales, preferably in SaaS or Edtech, coupled with strong...
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Remote Customer Success Manager – Growth
hace 1 semana
WorkFromHome, México TRSS A tiempo completoA global media technology company seeks a Customer Success Manager in Mexico City. You will champion client relationships, drive adoption of the Imagen platform, and develop success plans. The ideal candidate should have 3-5 years of experience in Customer Success or Account Management, possess strong technical and communication skills, and be fluent in...
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Customer Success
hace 2 semanas
WorkFromHome, México Canonical A tiempo completoCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...
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Customer Success Manager
hace 3 semanas
WorkFromHome, México Jobgether A tiempo completoThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. In this role, you will drive the adoption of our advanced audio AI platform across Western Europe, working closely with customers to ensure they gain maximum value from our products. Your contributions will directly impact...
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Global Customer Success Team Manager — Remote Leadership
hace 2 semanas
WorkFromHome, México Canonical A tiempo completoA leading open source software company is seeking a Customer Success - Team Manager. In this globally remote role, you will oversee a team of Customer Success Managers, enhancing customer engagement and retention. You'll engage with diverse customer bases, resolve issues, and drive team performance metrics. The ideal candidate has a strong background in...
