Customer Success Manager
hace 5 horas
Customer Success Manager (Remote from Mexico) In this role you will manage a portfolio of enterprise customers across North America, ensuring successful onboarding, adoption, and value realization. You will act as a strategic partner to senior stakeholders, building trust and helping customers achieve measurable outcomes. Collaborating closely with internal teams, you will monitor account health, identify risks, and provide insights to influence product and customer experience decisions. This position offers the opportunity to operate in a fast‑paced, collaborative environment while shaping scalable customer success frameworks and supporting high‑impact accounts. Responsibilities Co‑own and manage a portfolio of enterprise customers, driving onboarding, adoption, and long‑term value. Build and maintain trusted relationships with senior customer stakeholders, providing strategic guidance. Lead enablement sessions, workshops, QBRs, and other customer‑facing activities. Monitor account health, usage metrics, and risk factors, taking proactive action where needed. Act as the voice of the customer internally, influencing product development and customer experience improvements. Collaborate with Sales on handovers, renewals, and growth opportunities. Contribute to scalable success frameworks, QA standards, and internal playbooks to optimize customer outcomes. Qualifications 5+ years of experience in Customer Success or Account Management roles, preferably in B2B SaaS. Proven experience supporting enterprise customers, ideally in North America. Background in BPO or outsourced support models is strongly preferred. Confidence leading executive‑level conversations and QBRs. Strong commercial awareness, including retention, renewals, and expansion strategies. Fluent English, both written and spoken. Product‑led mindset with strong judgment and strategic thinking. Familiarity with CRM and customer success tools such as Salesforce, HubSpot, or Zendesk. Based in the Americas with significant overlap with North American business hours. Benefits Flexible remote work environment. Opportunity to work with high‑impact enterprise customers in a fast‑growing SaaS environment. Collaborative and low‑ego company culture with clear communication practices. Professional growth opportunities through direct involvement in scaling customer success functions. Inclusive and supportive workplace valuing diverse perspectives and experiences. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries Internet Marketplace Platforms #J-18808-Ljbffr
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