Technical Support Specialist

hace 2 semanas

Guadalajara, México Global Fleet Management A tiempo completo

PosiTrace is a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing fast and looking for a new member of our **Technical Support Team**based in Mexico.**Responsibilities**- Provide telephone and on-line technical support to existing customers in Mexico, including diagnosing and trouble-shooting GPS Tracking hardware and software issues- Identify and resolve customer technical problems- Document all outbound and inbound activity via the Support Ticketing system- Escalate more complex technical issues to following levels- Build lasting relationships with customers- Communicate in a customer-focused, polite and friendly manner**Skills required**- 3-5 years of experience in Helpdesk work, Technical Support providing services to external customers- Experice working with Linux- Experience with SLAs- Professional customer support manners, including patience, empathy and a knack for undrstanding customer needs- Strong organizational, and time management skills and attention to detail- Electronics knowledge- Knowledge of GPS Tracking, and cellular and satellite networks is an asset- The ability to diagnose and troubleshoot software and hardware issues- Excellent spoken English- Excellent written English communication skills are imperative**Education**- Bachelor's degree in IT, Electronics or Engineering**Terms of Employment**- Full time- Monday to Friday- On site roleWe recognize people to be a cornerstone of our continued success and offer long-term careers and competitive compensation packages and a great place to work, combined with the opportunity for personal and professional growth.

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