Remote Transition Tower Lead
hace 2 semanas
**Req ID**: We are currently seeking a Remote Transition Tower Lead - Account Management to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).- Prepares PowerPoint presentations and delivers during Project Planning and Project Initiation Workshops to the customer and other towers.- Revises project plans, completes activities, and manages the continuous follow up to meet scheduled milestones.- Gathers and documents discovery information from customer using presentations, interviews, and conference calls.- Analyzes discovery information and develops gap analysis and pareto charts to identify/track/close risks, issue, and assumptions.- Reviews SLAs and contracted obligations from the contract and cost model to identify gaps.- Creates Visio diagrams of the tower/business unit process flows.- Writes hand-off documents which may include: Standard Operating procedures, Service Matrix, and Operations Manuals.- Documents and conducts User Acceptance testing prior to AOS.- Works closely with Service Management and prepares ITSM workbook for tower.- Conducts weekly meetings with business unit and transition stakeholders and support partners.- Recommends and drives the analysis and solutions of problems.- Monitors and controls work to ensure that the project remains on track and in control.- Interfaces and communicate with project team and management.- Communicates with the Transition team and customer contacts on project status and RAID updates.- Escalates unresolved RAID items to senior and executive leadership**About NTT DATA
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Senior US Payroll Compliance Lead
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Sr Manager, Gbs Transition
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Sr Manager, Gbs Transition
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Senior Transition Consultant
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General Counsel
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Appointment Setter
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MsSQL Lead Dba
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Ciudad de México, Ciudad de México Remote Talent LATAM A tiempo completoAbout Us – Remote Talent LATAMAt Remote Talent LATAM, we connect top-tier marketing professionals across Latin America with forward-thinking companies seeking remote talent. Our mission is to empower exceptional professionals in the region by providing access to career-defining opportunities with global organizations, while allowing them to work from where...
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