Associate Solution Engineer

Country- Mexico- State- NA- Date Published- 12-Aug-2025- Job ID- 45497- Travel- up to 25%- Secondary locations- MEX Guadalajara- This role can be based remotely in Mexico- Looking for details about our benefits?- Description and Requirements"At BMC trust is not just a word - it's a way of life"- We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud- We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovationAbout BMC HelixBMC Helix is a leading AI-powered, cloud-native, and on-premise deployable platform for service and operations management. Designed with microservices, containers, and API-first architecture, BMC Helix enables organizations to intelligently automate and scale their IT environments.The platform supports deployment across public cloud, private cloud, hybrid, and on-premise environments—offering unmatched flexibility for enterprise-grade operations. With cutting-edge Agentic AI capabilities, BMC Helix allows businesses to shift from reactive incident handling to predictive, autonomous service and operations management.From ITSM and ITOM to AIOps, BMC Helix empowers global enterprises to deliver exceptional user experiences while reducing operational complexity and cost- Position SummaryJoin the Digital Solution Engineering team at BMC Helix as an Associate Solution Engineer, where technology meets business impact. This early-career role is ideal for recent graduates or individuals with 1-3 years of relevant experience who are excited to work at the intersection of enterprise technology and customer value.You’ll work alongside experienced engineers, product specialists, and customer-facing teams to understand client challenges and demonstrate how BMC Helix can solve them. The role is split 50% technology (platform knowledge, demos, architecture, differentiators) and 50% business (industry alignment, use cases, problem-solving).- Preferred Qualifications- Exposure to platforms like BMC Helix, ServiceNow, Jira Service Management, or similar.- Basic scripting or API knowledge (e.g., Python, JavaScript, REST).- Familiarity with ITIL, DevOps principles, or service management concepts.- Trilingual REQUIRED: English, Spanish, and Portuguese proficienciesWhy Join the Digital Solution Engineering Team at BMC?- Learn from seasoned professionals and build a career at the forefront of enterprise technology.- Work with leading-edge tools and technologies including AI/ML, hybrid/on-prem deployments, and cloud-native architectures.- Solve real business challenges for some of the world’s largest organizations.- Thrive in a diverse, supportive, and innovative environment with strong mentorship and continuous development.Our commitment to youBMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOUIf after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas- BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.