Data Analyst
hace 1 semana
This position could be remote for any of the following countries (Argentina, Colombia, Chile, Ecuador, Mexico, Peru). Key Responsibilities Data Integrity & ValidationValidate the consistency and integrity of data across multiple sources: Completion Notices, Service Inventory, Flow Manager, and SAS. Identify discrepancies and coordinate corrective actions to maintain data accuracy. CMDB Management (ServiceNow)Configure and upload client data-sets into ServiceNow CMDB. Perform corrections, normalization, and data-cleanup in ServiceNow to ensure alignment with operational standards. Support issue resolution and troubleshooting related to CMDB data quality and configuration. E-Bonding & Integration SupportParticipate in workshops and support the definition of field-mapping for e-bonding workflows. Collaborate with teams to define field-mapping for integrations with proactive alarm and monitoring platforms. Execute testing of integrations, validate end-to-end data flows, and support adjustments required for proper operation. Reporting & AnalyticsGenerate and deliver recurring analytical reports to customers using data sources such as ServiceNow, Zabbix, and Grafana. Prepare operational dashboards and insights to support service performance reviews. Operational Support Tasks (Platform Life-Cycle)Assist in the review, troubleshooting, and resolution of issues affecting the ServiceNow CMDB and related datasets. Participate in planning, executing, and validating data during platform upgrades, migrations, and enhancement activities. Maintain and update authorized contact lists for each customer related to incident and change management. Maintain ServiceNow Knowledge Base articles used to support GNOC operational processes. Conduct periodic audits related to internal and external user access and compliance guidelines. Prepare reports analyzing efficiency, productivity, and KPIs for employees, teams, and the GNOC business unit. Qualifications Bachelor's degree in systems engineering, Computer Science, Computer Engineer, Information Technology, or related field. Required Work Experience 3 years up to 6 years' experience Required Experience with ServiceNow CMDB, monitoring tools, and data management processes. Strong analytical and problem-solving skills. Proficiency with Excel, SQL, data visualization tools (Grafana, Power BI), and reporting. Experience working with GNOC, NOC/SOC, or Managed Services operations (preferred). Ability to work effectively across multidisciplinary teams. Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
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