Us Federal Customer Engagement Mgmt and Helpdesk

hace 2 semanas

Tlaquepaque, México Hewlett Packard A tiempo completo

**_ Responsibilities: _**- Acts as a first point of contact for regular, on- going customer accounts on daily operational matters.- Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).- Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.- Phone support through the Federal Helpdesk line.**_ Education and Experience Required: _**- First level university degree or equivalent experience.- Typically 0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management).**_ Knowledge and Skills: _**- Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers. Mastery in English and local language as well as other languages as required.- Basic problem-solving and analytical skills.- Basic knowledge of the end-to-end process of sales operations.- Basic knowledge of local legal compliance issues.

  • Us Federal Customer Engagement Mgmt And Helpdesk

    hace 6 días

    Tlaquepaque, México Hewlett Packard A tiempo completo

    Discover how a career with the FBI allows you to protect and serve at the highest level. Do YouHave What It Takes? Explore Opportunities to Turn Your Potential into Action. Learn More. Overview We are looking for a Customer Service professional to provide exceptional support to our customers. The role involves handling inquiries, resolving issues, and...

  • Us Federal Customer Engagement Mgmt And Helpdesk

    hace 17 horas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    Discover how a career with the FBI allows you to protect and serve at the highest level. Do YouHave What It Takes? Explore Opportunities to Turn Your Potential into Action. Learn More. Overview We are looking for a Customer Service professional to provide exceptional support to our customers. The role involves handling inquiries, resolving issues, and...

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    hace 1 día

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Job SummaryThis role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or upselling. The...

  • Federal Customer Experience Lead

    hace 17 horas

    Tlaquepaque, México Hewlett Packard A tiempo completo

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    Tlaquepaque, México Hewlett Packard A tiempo completo

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    hace 2 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary**- This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or upselling....

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    hace 2 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job description**:This is an Order Management role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives.- **_ Responsibilities: _**- Acts as a first point of...

  • Sc Customer Operations Order Management

    hace 2 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job description**: This is an Order Management role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. - **_ Responsibilities: _** - Acts as a first point of...

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    hace 6 días

    Tlaquepaque, México Hewlett Packard A tiempo completo

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    hace 6 días

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job description**: This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. - **_ Responsibilities: _** - Acts as a first point of...