UX Researcher

**Paystand**Paystand is a hungry, fast-growing, Series-C startup with three locations Nestled in the beautiful Santa Cruz mountains, just south of Silicon Valley is where we started. We have our offices in amazing and historic Guadalajara Mexico and Salt Lake City with the dramatic backdrops of the mountains of Utah.Our mission is to unlock capital efficiency for enterprise businesses through our transformative "Payments as a Service" platform. Our smart billing and payment network uses revolutionary internet, blockchain, and FinTech services to digitize receivables, automate processing, reduce time-to-cash, lower transaction costs, and produce new revenue for our clients. Paystand is venture-backed, having been consistently recognized as one of the top innovators in FinTech, and fastest growing companies in the world.**Role at a glance**As a UX Researcher, you will give horizontal support to the different sprint teams by conducting qualitative/quantitative research and usability testing that helps inform each stage of the product development lifecycle to drive cross-functional decision-making and ultimately help deliver world-class products to our customers. Your contributions will have a direct impact on Paystand platforms and their clients. If you can demonstrate the ability to learn, grow, and dedicate yourself to this role, we want to talk to you. This is an incredible opportunity to get in on the ground floor and directly contribute to a company's success and mission.**Role & Responsibilities**- Recruit participants or use online tools to conduct qualitative/quantitative research and usability testing activities in a structured manner- Process the data into useful formats: filtering relevant data and coding or categorizing data to support analysis- Make sense of the data: synthesize, prioritize, evaluate, and make connections between all collected data points. You'll map data in meaningful ways- Distill data into insights: find patterns and trends in the data, produce insights that involve the problem-solving process, understand why people do the things they do, and determine how their experiences can be improved- Test insights against existing knowledge to see what makes sense. Some questions to test may be "How do the generated insights map against internal assumptions and industry patterns?" and "Are they suitable for people/customers they serve?"- Translate and document insights into actionable formats: the data must be easily accessible to all stakeholders who need it, and immediately useful to the design process.- Build research practices & systems to support product growth across the company.**Qualifications & Requirements**- 3-5 years of professional experience as a UX Researcher with a portfolio that demonstrates past work experience in conducting qualitative/quantitative research, and usability testing.- A minimum of BA/BS in Experimental Psychology, Cognitive Psychology, Human Factors, Human-Computer Interaction or a related field, OR significant industry experience.- Experience with Google Analytics, Hotjar or similar qualitative/quantitative research tools, usability testing tools, Mailchimp, Miro, Confluence, and JIRA.- Experience with both qualitative/quantitative research and usability testing methods and a genuine passion for data.- Experience with facilitating in-depth interviews, focus groups, usability studies, or design workshops.- Demonstrated ability to articulate the implications of research findings in clear and compelling ways; translate research findings into actionable recommendations; ability to translate data into insights.- A collaborative, learning mindset, constantly seeking improvement, eager to grow and share knowledge.- Ability to thrive in an environment that requires strong problem-solving skills, independent self-direction, and timely execution as part of an agile team.- Excellent communication, presentation, interpersonal, and analytical skills.**Perks**- Salary + competitive equity in a high growth-stage startup- Stock Options- Health Insurance- Flexible and Generous PTO (vacations)- Opportunity for advancement & growth in a rapidly expanding team- Mentorship, learning & education programs- Smart, motivated team that likes to have fun- Mission-driven culture, where your work matters**Availability**:- Bay area/Scotts Valley, CA. Salt Lake City area, UT. Guadalajara, MX.(This is not a remote position)**No recruiters please**Only English resumes will be considered.