Functional Onboarding Specialist

hace 3 semanas

Ciudad Juarez, México NASDAQ A tiempo completo

Functional Onboarding Specialists need to provide essential support and guidance to customers from early stages until go-live of NTS service implementation and usage. They are the point of contact for any queries, bespoke advise, troubleshooting, and coordinating with internal NTS teams to ensure a smooth onboarding process- Client Engagement:- Effectively conduct NTS implementation kick-off meeting to explain the onboarding process.- Establish strong relationships with key stakeholders to ensure customer satisfaction and retention.- Prepare and deliver tailored project plans to the customers.- Comprehend and explain the Nasdaq Data Specifications to the customer.- Implementation:- Understand customer profile and market surveillance requirements to be able to answer customer queries and offer suggestions.- Conduct training sessions on NTS products, including calibration, workbench, and alerts.- Assist customers with alert calibration and alert logic used within NTS.- Eliminate roadblocks during implementation, e.g. parameter deployments, knowledge gaps, poor coordination with stakeholders, poor understanding.- Assist the technical onboarding specialist in implementing change requests from customers.- Educate customers and assist customers with the onboarding process, e.g. knowledge base articles and other written documentation.- Team coordination:- Work closely with the Technical Onboarding Specialist and the Sales Executive/Account Manager to take ownership of the onboarding process.- Work closely with customers and technical onboarding specialists on requirement gathering, analysis, and drafting of change request documents.- Planning and Reporting:- Provide weekly project status reports to internal and external stakeholders.- Collect and act on customer feedback to improve the product by creating and following up on enhancement requests, bug fixes and changes- Be an effective communicator internally to set the correct priority to customer queries and externally to be transparent with customers.- In-depth expertise in Capital markets and customer Management.- At least three years of experience in the Capital Markets domain with exposure to multiple products like Equities, Future, Options, etc.- Understanding of OTC markets like Forex, Fixed Income etc.- Familiar with market manipulation techniques and local compliance requirements.- Ability to communicate clearly and professionally at all levels.- Ability to work in a fast-paced environment and meet tight deadlines.- Outstanding customer management & negotiation skills.Come as You Are

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