Customer Onboarding Specialist

hace 2 semanas

Ciudad de México Runa HR A tiempo completo

**Position Summary**We are looking for a Customer Onboarding Specialist to ensure customers achieve their desired outcomes, boost response rates, and drive value throughout the Runa onboarding experience. You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us. You will train customers, help solve operational and knowledge issues and make sure our clients find success by having a smooth implementation experience of our product.**Responsibilities**- Understanding the customers' requirements and delivering our solution to facilitate this- Communicate with customers to understand their specific requirements and needs- Collect important operational information from customers to correctly onboard them- Identifying risks to the customers successful completion of the Runa migration process and actively work to mitigate issues before they happen- Successfully complete the Runa migration process, including the configuration of platforms, tests and adjustments.- Constant communication with internal stakeholders in order to properly onboard new clients- Deliver end user training to clients, which may include HR personnel, administrative staff and senior executives- Maintain a high level of process quality and consistency as well as an excellent relationship with the customer- Identify & target “at risk” customers (i.e limited activity, communication issues, etc) and take appropriate steps to engage them to understand their situation & drive action- Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with Product- Work closely with sales team to analyze, fix and execute for onboarding improvement**Qualifications**:- Proven work experience in Commercial areas as a: Customer Onboarding Specialist, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role- Demonstrable ability to communicate, present and influence key stakeholders at all levels- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)- Experience delivering client-focused solutions to customer needs- Excellent listening, negotiation and presentation abilities- Strong verbal and written communication skills- Self-motivated and able to thrive in a results-driven environment- English (intermediate)

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