Service Desk

hace 1 semana

Guadalajara, México IT-Seekers A tiempo completo

Estamos en búsqueda de **Service Desk L1 **con más de 2 años de experiência con las siguientes **habilidades**:- Experiência en el servicio de asistencia técnica o en call center.- Habilidades de disciplinadas y resolución de problemas.- Experiência práctica con lo siguiente Sistemas operativos Windows- **Clientes**: Windows7, Windows Vista, Windows XP, Windows 2000- **Servidores**:Windows 2000, Windows 2003, Windows 2008 Conocimiento de Active Directory, Exchange 2003/2007- Herramientas de ticketing ITSM como Remedy, HP Service Center, Peregrine Service Center- Creación de cuentas de usuario para Active Directory, buzones de Exchange, listas de distribución- Aplicaciones de conectividad de escritorio remoto como SMS, Bomgar, WebEx, Live Meeting y herramientas nativas de Windows- MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project y MS Visio Navegadores de Internet (por ejemplo, Explorer, Chrome, Firefox).**Actividades**:- Aceptar y registrar llamadas de servicio- Clasificar las Llamadas de Servicio según las opciones especificadas- Ejecutar el primer intento de resolver la llamada de servicio- Remitir la Llamada de Servicio al Grupo de Soporte correspondiente- Realizar seguimiento del progreso de una Llamada para garantizar que se resuelva.- Cerrar la llamada de servicio Comunicación (interna/externa)- Informe sobre las llamadas de servicio- Comunicar a los clientes los tiempos de respuesta de los tickets enviados- Gestionar todo el proceso de solicitud de servicio- Ejecutar las solicitudes de servicio**Requisitos**:- 2 años de experiência o más en Call center y Help Desk- _**Inglés conversacional avanzado (indispensable)**_**OFRECEMOS**:- Esquema 100% nómina- Contrato por tiempo indeterminado- Aguinaldo 30 días- Prima vacacional del 25%- 10 días de vacaciones- Seguro de Gastos Médicos Mayores- Seguro de Gastos Médicos Menores- Seguro de vida- Vales de despensa- Fondo de ahorroTipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $15,000.00 al mesHorario:- Lunes a viernes

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