Technical Support Engineer

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.**Technical Support Engineer****Ebury** Mexico City**Office - Hybrid: 4 days in the office, 1 day working from home**We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business.**What you will do as a Technical Support Engineer**:- Verify and document issues and bugs for accurate tracking and escalation.- Manage incidents, including communication with stakeholders and coordination with development teams.- Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.- Partner with trusted vendors to resolve service events.- Work with software development engineers to enhance processes and conduct code reviews.- Work on a collaborative rotation (shifts) to cover support on different time zones.- Perform (out of hours) on-call on a rotating basis to address high-severity incidents and critical issues.**What you'll need**:- Experience providing Level 2 (L2) support in a tech-driven business environment.- Proficient problem-solving skills and strong technical troubleshooting abilities.- Software development experience, particularly with Python.- A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners.- Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values.- English proficiency is required.**Nice to have**:- Familiarity with AWS and/or Google Cloud, and Linux administration is a plus.- Knowledge of Spanish or Portuguese is a bonus.- Additional valuable skills and knowledge include Salesforce Administration, Agile methodologies, Continuous Integration, Frontend Development (HTML, CSS, and JavaScript), PostgreSQL, and Observability.**Why Ebury?**- **Competitive Starting Salary** with an annual discretionary bonus**that truly rewards your performance from day one.- **Dedicated Mentorship**:Learn directly from experienced managers who are invested in your success.- **Cutting-Edge Technology**:Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.- **Clear, Accelerated Career Progression**:Defined pathways to leadership and specialist roles within Ebury.- **Dynamic & Supportive Culture**:Work in a collaborative environment where teamwork and personal growth are prioritized.- **Generous Benefits Package**:Access competitive benefits tailored to your location, which typically include health care and social benefits.- **Central** Mexico City**Office**:A fantastic location with excellent transport links.**Ready to launch your career with a global FinTech? Click the 'Apply' Today and discover your potential at Ebury**You can also connect with me on LinkedIn - Rafaela ProcópioLI-RP1LI-HYBRID**About Us****Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.**Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.At Ebury, we're committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We're proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our **Women's Network**, **LGBTQIA+ Network**, and **Veterans Network**. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.- We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation