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**Job Title: Customer Support Representative****Job Location: On-Site (Chapultepec, Guadalajara)****Start Date: 1-April 2025****Engagement Type: 6-Month Contract****Responsibilities**:- Offer customer support via mainly phone calls as level 1 personnel and face of the company- Resolving customer complaints brought to your attention- Bring your strategies and ideas to keep customers engaged and engrossed- Learn from others and develop yourself as a customer service professional- Open, manage and resolve Tier 1 Tickets**MUST HAVES**:- Excellent verbal and written English communication skills- Basic knowledge of technology/computer skills for ticket management, use of CRMs- High school diploma/GED required (Associate degree preferred)- Self-starter, patient and punctual- Team-player, Proactiveness with a go-getter attitude- Must be comfortable with long calls all day**GOOD TO HAVE**:- 6 months plus work experience in Customer Support role- Bilingual/trilingual is an advantage- Knowledge of mediation and conflict resolution techniques**NOTE**:- This job offer is for Mexico nationals only and its work-on-site at TFT-Mexico office premises- Work timings: Mon-Fri, 8 am - 4.30 pm CT- Training would be provided for the product/platform**What you can expect working at Think Future Technologies**:1. Open Culture: We provide a hierarchy free culture where you can connect with the leadership & share ideas2. Learning Environment: We strongly believe in Reskilling our partners & providing multiple opportunities such as professional certifications, and MOOC courses to promote learning3. We have a Glassdoor rating of 4.3 which showcases our commitment to give a positive experience to all stakeholdersPay: $16,000.00 - $17,000.00 per monthAbility to commute/relocate:- 45134, La Moraleja, Jal.: Reliably commute or planning to relocate before starting work (required)Application Question(s):- Do you agree to gross pay of 17k MXN plus benefits for a 5-months' Fixed-term contract?**Language**:- English (required)Work Location: In personExpected Start Date: 20/06/2025
