Delivery Lead Service Now

**Job Description**:**Are You Ready to Make It Happen at Mondelēz International?****Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.****How you will contribute****What you will bring**A desire to drive your future and accelerate your career. You will bring experience and knowledge in:- Managing staff and line responsibilities- Service delivery, support and excellence- Program/Project management with experience managing multiple projects for budgets, resources, schedules and quality- General technical background- Process and service orientation- Business processes**More about this role**- Oversee the Infosys delivery factory, managing escalations and stakeholder expectations- Lead project delivery in terms of scope, deliverables, budget, stakeholder satisfaction and achievement of required business outcomes.- Successfully drive all aspects of project and solution delivery while staying within budget and project timeline.- Lead, manage, and coach the implementation project team.- Provide oversight and guidance on all Statements of Work (SOW) for SN projects- Monitor all issues that affect the team, project, or program and potential risks.- Actively manage program/project’s financial, resource strategy and contingency- Oversee all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.- Identify opportunities to provide additional value to our stakeholders and to work internally with the ServiceNow account teams to progress.- Drive the continuous improvements of our implemented modules on the SN platform- Oversee 2 platform upgrades per year- Manage the ServiceNow release calendar- Demonstrates ability to influence while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.- Build deep and lasting relationships with stakeholders and team members- Contribute to the development and implementation of product roadmaps- Ensure the project delivery team complies with Mondelez standards and frameworks**Qualifications**:- Excellent leadership and management skills- Minimum 5 years knowledge and experience working with or implementing ServiceNow- Minimum of 3 years managing project budget- Experience working with Agile SDLC methodologies- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills- Strong interpersonal skills, customer centric attitude- Proven team player and team builder- Strong organizational and analytical skills- Familiarity with SaaS deployments and its supporting architecture; Preferably ITIL experience- Risk Management Skills- Experience of managing external vendors as key stakeholders in overall project delivery**Professional Skill Requirements**:- Proven ability to build, manage and foster a team-oriented environment- Proven ability to work creatively and analytically in a problem-solving environment- Excellent leadership and management skills.- Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives- Can communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach- Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.- Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals- Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities**Bonus Points If**:- PMP or CSM certification- ServiceNow System Administrator Certification- ITIL 4 Foundations Certification**Education / Certifications**:ServiceNow Certifications, Project Management certifications (PMP, Prince2) are a bonus**Travel requirements**:Travel not expected**Work schedule**:**Flexible, Remote with eventual visits to the office when required.****No Relocation support available**:**Business Unit Summary**:**At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.**:**We have a rich portfolio of strong brands globally and locally including many household names such as **_Oreo _**, **_belVita _**and **_LU _**biscuits; **_Cadbury Dairy Milk _**, **_Milka _**and **_Toblerone _**chocolate; **_Sour Patch Kids _**candy and **_Trident _**gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.**:**Our 80,000 makers and bakers are located in more **than 80 countries **and we sell